Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamila Bundle

Eaton

Summary

hardworking and personable individual who is driven to provide exceptional customer service in any setting. thrives in a team environment with the ability to work well alone, enthusiastic to learn and take on new challenges where required. passionate about making a positive difference in peoples live.

Overview

11
11
years of professional experience

Work History

Customer Service Officer

Services Australia
01.2020 - Current
  • Excellent communication skills, both verbal and written.
  • can undertake research, problem solve and make sound decisions using appropriate judgement
  • has well developed communication skills and the ability to engage with diverse groups of people while building effective working relationships
  • has exceptional customer service skills, empathy and a willingness to help
  • is adaptable and embraces change within a dynamic working environment
  • displays resilience and an ability to deal with challenging situations
  • sound computer skills including Microsoft and data entry with the ability to quickly learn new software
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.

Front of House Wait Staff Member

Hogs Breath Cafe
01.2018 - 12.2019
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for customers.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests.

Front of House Wait Staff Member

Enzos On The Beach
01.2016 - 12.2017
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Worked well in a team setting, providing support and guidance.
  • Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
  • Utilized strong multitasking abilities
  • Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
  • Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.

Indigenous Employment Program

Accor Hotels
10.2013 - 11.2013


  • graduated Indigenous Employment program
  • successful employment at Novotel Darling harbour upon completion of the program
  • RCA upon completion of the program


Front of House Wait Staff Member

Novotel
04.2013 - 09.2013
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted wait staff with delivering food, filling beverages, and retrieving items for customers.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.

Education

Diploma - Government

Canberra Institute of Tech
Canberra, ACT
12.2020

Skills

  • Teamwork and Collaboration
  • customer service
  • resilience
  • punctuality
  • adaptability
  • accountability
  • data entry
  • time management
  • documentation and reporting
  • flexible and adaptable
  • sound computer/technology skills
  • problem solving

Timeline

Customer Service Officer

Services Australia
01.2020 - Current

Front of House Wait Staff Member

Hogs Breath Cafe
01.2018 - 12.2019

Front of House Wait Staff Member

Enzos On The Beach
01.2016 - 12.2017

Indigenous Employment Program

Accor Hotels
10.2013 - 11.2013

Front of House Wait Staff Member

Novotel
04.2013 - 09.2013

Diploma - Government

Canberra Institute of Tech

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