Jamilah Naba

Team Member

Lovisa

05.2023 - Current

Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Replenished sales floor merchandise and organized wall bays, gondolas and counter stands for optimal appearance.
Maintained tidy and organized store environment to comply with cleanliness standards.
Used POS system to process sales, returns and gift card activations.
Assisted customers with prompt and polite support in-person and via telephone.
Restocking of sales floor with current merchandise and accurate signage for current promotions.
Answered incoming calls and emails to provide product information, features and benefits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Worked to meet special targets for specific product promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.
Engaged in friendly conversation with customer to better uncover individual needs.
Actively engaged customers to provide general assistance and information on store merchandise.
Increased sales and customer satisfaction through personalized servicing.

Summary

Overview

Work History

Team Member

Education

Completed Year 10

Certificate III in Early Childhood Education - Child Care

Skills

Timeline

Team Member

Completed Year 10

Certificate III in Early Childhood Education - Child Care

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