Hi, I’m
Jamilla Field
Varsity Lakes,QLD
Summary
Skilled debt collection agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
1
year of professional experience
Work History
Marshall Freeman Collections
Debt Collector Agent
06.2022 - Current
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call centre environment handling manual and automatically dialed outbound calls.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked in a team environment towards KPI's and team goals.
- Excellent communication skills both verbal and written.
- Enthusiastic and committed in providing exceptional customer service experiences with resilience and patience.
Education
Palm Beach-Currumbin State High SchoolPalm Beach, QLD
High School Diploma
2018
University Overview
- Professional development completed in Certificate III Business
- Professional development completed in Certificate III Hospitality
Skills
- Industry Standards
- Payment Acceptance
- Client Relations
- Persuasion Strategies
- Administrative Support
- Collection Calls
- Complex Problem-Solving
- Correspondence Writing
- Effective and efficient workflow management
- Verbal and Written Communication
- Customer Service
Timeline
Debt Collector Agent
Marshall Freeman Collections
06.2022 - Current
Palm Beach-Currumbin State High School
High School Diploma
About Me
I am a kind, hard working person whom is constantly striving to be/do my best. I've grown up with exceptional communication skills and never had a problem doing so. I have an extremely strong work ethic, with exceptional problem solving skills, I'm able to multi-task and make quick effective decisions under pressure, including managing my time and workflow, even in a fast paced environment. I very much enjoy learning new skills and growing my knowledge in all aspects. I am a reliable person, therefore putting responsibilities before myself would never be a concern. I excel in providing exceptional customer service experiences
About Me
I am a kind, hard working person whom is constantly striving to be/do my best. I've grown up with exceptional communication skills and never had a problem doing so. I have an extremely strong work ethic, with exceptional problem solving skills, I'm able to multi-task and make quick effective decisions under pressure, including managing my time and workflow, even in a fast paced environment. I very much enjoy learning new skills and growing my knowledge in all aspects. I am a reliable person, therefore putting responsibilities before myself would never be a concern. I excel in providing exceptional customer service experiences
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