Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamima Dela Cruz

Newtown,NSW

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

9
9
years of professional experience

Work History

Cafe Manager

Shenkin
04.2022 - 04.2024
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe..
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Motivated staff to perform at peak efficiency and quality.

Cafe Manager

The Social Room
03.2021 - 04.2022
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Front of House Wait Staff Member

Bare Wholefoods
07.2019 - 03.2021
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
  • Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
  • Contributed to team success by supporting fellow waitstaff members during peak hours or as needed.
  • Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.

Barista

Moss Bros & Desserts
03.2018 - 03.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
  • Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
  • Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.
  • Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.

Waitress

Hogs Breath Cafe
01.2016 - 03.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Kitchen Hand

Kelly's Bar & Grill
04.2015 - 03.2017
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Showcased versatility by adapting quickly to changing menu items, cooking techniques, and kitchen equipment as needed.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Stocked and rotated food items according to expiration dates.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Assisted in setting up and breaking down kitchen stations.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Monitored food temperature, discarding items not stored correctly.

Education

High School Diploma -

Georges River College - Oatley Senior Campus
Oatley, NSW
09.2013

Skills

  • Customer Engagement
  • Coffee Shop Operations
  • Cost controls
  • Staff Management
  • Timekeeping
  • Barista skills
  • Reliability
  • Problem-solving abilities
  • Time Management
  • Organizational Skills
  • Customer Service
  • Team Leadership

Timeline

Cafe Manager

Shenkin
04.2022 - 04.2024

Cafe Manager

The Social Room
03.2021 - 04.2022

Front of House Wait Staff Member

Bare Wholefoods
07.2019 - 03.2021

Barista

Moss Bros & Desserts
03.2018 - 03.2019

Waitress

Hogs Breath Cafe
01.2016 - 03.2017

Kitchen Hand

Kelly's Bar & Grill
04.2015 - 03.2017

High School Diploma -

Georges River College - Oatley Senior Campus

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Jamima Dela Cruz