Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamison Pollard

Braybrook,VIC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative

Prism Group/Neighbours Connect
10.2023 - 11.2023
  • Conducted door-to-door sales presentations, effectively communicating product features and benefits to potential customers
  • Achieved and exceeded individual sales targets through persuasive and customer-focused selling techniques
  • Built and maintained positive relationships with customers, addressing inquiries and concerns to ensure customer satisfaction
  • Utilized strong interpersonal skills to engage with diverse customer demographics and adapt sales strategies accordingly.
  • Assisted in training and mentoring new sales representatives.

Customer Service Representative

Telstra
09.2022 - 09.2023
  • Providing exceptional customer service over the phone, email and chat
  • Resolving customer queries and complaints within agreed service levels
  • Processing customer orders and providing technical support for telecommunication products and services
  • Meeting KPI targets and contributing to the team's success.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

DFP Recruitment
05.2022 - 09.2022
  • Providing exceptional customer service over the phone, email and chat
  • Resolving customer queries and complaints within agreed service levels
  • Processing customer orders and providing technical support for telecommunication products and services
  • Meeting KPI targets and contributing to the team's success.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Consultant

Toyota
10.2021 - 01.2022
  • Provided exceptional customer service and sales support to customers
  • Demonstrated in-depth knowledge of Toyota products and services
  • Conducted product presentations and test drives to potential customers
  • Achieved sales targets and contributed to the team's success.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Clean and Collect

Coles
02.2021 - 04.2021
  • Ensured cleanliness and hygiene of the store by collecting and disposing of waste
  • Assisted with the cleaning of store aisles and shelves
  • Provided support to the store team with inventory management and restocking.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certificate III in Process Manufacturing -

industrial WHITE card -

Advanced Diploma in Paralegal Studies -

University of New England
11.2023

Skills

  • Strong communication and interpersonal skills
  • Excellent problem-solving skills
  • Proven ability to provide exceptional customer service
  • Ability to work independently or as part of a team
  • Proficient in MS Office and CRM systems
  • Customer Needs Assessment
  • Complaint Resolution

References

  • Mitchell Davies, Toyota General Manager, 0478 076 727
  • Lilly Mackenzie, Telstra Manager, 0467 028 527
  • Brooke Sanderson, Telstra Colleague, 0478 782 439
  • Francis Reintar, Prism Group Manager, 0452 291 323

Timeline

Sales Representative

Prism Group/Neighbours Connect
10.2023 - 11.2023

Customer Service Representative

Telstra
09.2022 - 09.2023

Customer Service Representative

DFP Recruitment
05.2022 - 09.2022

Sales Consultant

Toyota
10.2021 - 01.2022

Clean and Collect

Coles
02.2021 - 04.2021

Certificate III in Process Manufacturing -

industrial WHITE card -

Advanced Diploma in Paralegal Studies -

University of New England

Similar Profiles

CREATE PROFILE
Jamison Pollard