Jammaine Gopez

1. Ticket, Chat, Email and Phone support

2. Maintains and handles IT security.

3. Deploy or install any required remote software.

4. Guide client in installing hardware if required.

5. Patching and updates management

6. Server and network administration.

7. Client email management.

8. Backup set up and administration.

9. Windows Support and Administration

10. On-site support and deployment

11. DRMM administration

12. Cyber Security pro-active monitoring

1. Ticket, Chat, Email and Phone support

2. Maintains and handles IT security.

3. Deploy or install any required remote software.

4. Guide client in installing hardware if required.

5. Patching and updates management

6. Server and network administration.

7. Client email management.

8. Backup set up and administration.

9. Windows Support and Administration

10. On-site support and deployment

11. DRMM administration

12. Cyber Security pro-active monitoring

1. Ticket, Chat, Email and Phone support

2. Maintains and handles IT security.

3. Deploy or install any required remote software.

4. Guide client in installing hardware if required.

5. Patching and updates management

6. Server and network administration.

7. Client email management.

8. Backup set up and administration.

9. Windows Support and Administration

1. Maintain the health of the servers and network of our clients

2. Survey and propose the best solution depending on our client needs.

3. Deploy and install any of our IT infrastructure proposal projects.

4. Create a final report of the configuration and of the project completion.

5. Study and find new solutions to adapt and stay on the competitive side for our company.

6. On call IT maintenance for our existing clients.

7. Chat, Call and E-Mail 24/7 support.

8. Join client meetings.

1. To respond to agent IT needs.

2. Maintain our ticketing system.

3. Manage our windows servers.

4. Cater client IT requirements such as software requirements and hardware requirements.

5. Manage and maintain our inventory system

6. Chat and E-Mail IT Support. (Remote support included if required).

7. Generate a monthly report meeting.

1. To respond to both software and hardware technical issue inside the company

2. To ensure a healthy server/network.

3. To ensure all computers are healthy to minimize down time

4. To secure/back up data.

5. Uphold our I.T policy/Confidentiality policy

6. To implement any, I.T related projects either network/server or new software.

7. To report every action via our ticketing system to have our monthly report.

8. Set up and management of Virtual Machines.

9. Chat and E-Mail IT support.

10. Manage Windows Office accounts.