Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jammie-Lee Bennett

Norseman,WA

Summary

Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Norseman Hardware. Expert in payment processing and customer service, achieving significant improvements in customer satisfaction. Skilled in ID verification and drawer balancing, fostering a secure and efficient transaction environment. Actively contributed to team success through excellent communication and leadership.

Overview

13
13
years of professional experience

Work History

Cashier/Kitchen

Ampol
04.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Office Coordinator

Tulla Service Centre
08.2023 - 02.2024
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.

Pharmacy Assistant

Norseman Gold Pharmacy
05.2021 - 08.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported operations with filing, copying and faxing.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Received incoming supplies and stocked in correct locations.

Bartender

Norseman Hotel
04.2018 - 03.2022
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Cashier

Norseman IGA
12.2020 - 04.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Office Assistant

Ngudju Conservation Aboriginal Corporation
02.2019 - 11.2019
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.

Store Manager

Norseman Hardware
05.2011 - 03.2018
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma -

Northam Senior High School
Northam, WA
2008

Skills

  • ID Verification
  • Payment Processing
  • Customer Assistance
  • Customer Service
  • Payment Collection
  • Drawer balancing
  • Cash Register Operation

Timeline

Cashier/Kitchen

Ampol
04.2024 - Current

Office Coordinator

Tulla Service Centre
08.2023 - 02.2024

Pharmacy Assistant

Norseman Gold Pharmacy
05.2021 - 08.2023

Cashier

Norseman IGA
12.2020 - 04.2021

Office Assistant

Ngudju Conservation Aboriginal Corporation
02.2019 - 11.2019

Bartender

Norseman Hotel
04.2018 - 03.2022

Store Manager

Norseman Hardware
05.2011 - 03.2018

High School Diploma -

Northam Senior High School
Jammie-Lee Bennett