Jampel Makuei
Stanhope
Summary
I consider myself a highly articulate individual, able to work confidently with diverse cultures and situations in which cultural awareness and appreciation are integral. As a knowledgeable and versatile leader, with expertise in leadership and case manager environments, I’ve learned to adapt at handling high intensity situations with clients without sacrificing quality of care. With years of extensive and varied experience in the community services sector, I’ve gained the ability to operate in high-pressure environments while recommending the best resources and courses of action to benefit client and participants needs, while maintaining and exceeding organizational KPIs.
Overview
10
10
years of professional experience
Work History
Senior Support Worker
United For Care
07.2024 - Current
- Enhanced client satisfaction by providing personalised care and support tailored to individual needs.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for clients with complex needs.
- Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
- Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
- Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
- Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
Team Leader
Thorndale Foundation
02.2021 - 03.2024
- Responsible for leading and developing a team of youth workers to engage with family members and stakeholders, and work directly with participants to ensure they achieve their goals and remain committed to the community
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Lead, coach and develop a team of support workers; including onboarding, mentoring and coaching, performance management and reviews, training and WHS
- Maintain regular, proactive engagement with support workers including documenting monthly 1:1 supervision, to assist in building strong engagement and relationships with support workers and ensuring training and mentoring is provided
- Provide a delivery of care services that respect the rights of the participants, including maintaining confidentiality; and respecting the individuals’ values, customs, preferences as well as spiritual beliefs
- Play a pivotal role in ensuring that participants receive high quality, culturally appropriate care, ensuring that their needs are appropriately identified and addressed
- Work cooperatively with other staff involved in the care and development of participants and to support is aligned to the participant’s plan, goals and needs
- Maintain all relevant administrative and documentation requirements in accordance with company and NDIS standards including always ensuring the use of CIMS, updating client files, notes, and meeting notes, creating their case plan goals and tracking of goals
- Establish and maintain positive rapport with stakeholders both internal and external
- Manage conflict, provide coaching and identifying areas of skill development
- Conducting on site audits ensuring medical and meal logs are maintained and compliant, the house is well maintained and safe, client notes and folders are up to date and accurate
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Case Manager/Team Leader- OHC
Life without Barriers
01.2019 - 02.2021
- Engage, coach and lead house managers and caseworkers to deliver exceptional outcomes for young people within parameters of safety and risk management and Operations Manual and organisation’s policies and procedures
- Provide case management to young people transitioning out of case and work collaboratively with Family and Community Services and other stakeholders to during the transition phase
- In collaboration with the Operations Manager, create and maintain continuous recruitment plan that ensures ‘the best of the best’ staff are employed
- Oversee the provision of best practice, solution focused case-management responses to young and children in care
- Manage the allocation of referrals and provide support and direction to staff and young people in times of critical incidents or crisis management, as needed
- Continually evaluate programs and services, think outside the square, be a can-do solution focused leader.
- Provide expert advice to House managers and caseworkers on all residential and out of home care related information, including but not exclusive to assessment, monitoring, reviews, care planning, funding, budgeting, service delivery, referrals, options for consumer assessed needs and changing legislative environment
- Devised and implemented processes and procedures to streamline operations.
Team leader, Family Preservations
Wesley Mission
01.2017 - 01.2019
- Build strong relationships with service providers who target young people in Western Sydney and funded LGAs
- Develop and enhance the skills and knowledge of staff, including identification of appropriate training needs
- Provide high quality support, formal supervision and debriefing to staff
- In conjunction with the Operations Manager, monitor review and analyse budgets and operational functions
- Participate or ensure representation at internal and external forums
- Complete regular reporting, information and data collection
- Drive quality improvement activities and update procedures, as required
Case manager-Inensive Family Preservations (ifps)
Territory families nt
01.2015 - 01.2017
- Responsible for intensive case management and assessing client’s needs and goals in a holistic, efficient manner, using trauma informed practice, while including the child protection concerns to reduce the risk of child removal
- Preparation of individual client’s assessment and encouraging family engagement and applying the Common Approach Assessment Tools and other methods & working in conjunction with the family to develop a Family Action Plan
- Overseeing high caseload and prioritizing needs, through proactively supporting families to develop and implement safety for their children- or for themselves in D/FV circumstances
- Coordinating referral intake between Territory Families and other stakeholders regarding client progress and the at risk children or youth to evaluate and determining and implementing appropriate services and course of action
- Providing intensive education to clients and their families regarding community resources, healthy relationships though the use of various resources
- Including Organizing and facilitating activities for clients
- Providing monthly reports to contract managers that link theory with practice, progress including providing reports to Child Protection Practitioners and preparing reports for legal action
- Responsible for responding to referrals for Aboriginal families, therefore a strong understanding of Aboriginal culture and background is required in achieving goals
Education
Bachelor of Social Work And Humanities -
Macquarie University
Sydney, NSW03-2027
Mental Health First Aid
11-2024
Diploma of community services - CHC52015
Frontier Training And Technology
Sydney, NSW01-2019
Domestic and family violence- recognise and response appropriately to domestic & family violence - chcdv001
lifeline
01.2018
Skills
- Effective time management skills
- Problem solving and Conflict Resolution
- Excellent written and verbal communication skills
- Able to Operate Under Pressure
- Strong Self- motivation
- Strong work Ethic
- Ability to multi-task
- Openness to new and improved Ideas
- Sound understanding of Mandatory Reporting
- Training and mentoring
- Confidentiality adherence
- Dependable and responsible
- Adaptability and flexibility
- Self-awareness
Timeline
Senior Support Worker
United For Care
07.2024 - Current
Team Leader
Thorndale Foundation
02.2021 - 03.2024
Case Manager/Team Leader- OHC
Life without Barriers
01.2019 - 02.2021
Team leader, Family Preservations
Wesley Mission
01.2017 - 01.2019
Case manager-Inensive Family Preservations (ifps)
Territory families nt
01.2015 - 01.2017
Domestic and family violence- recognise and response appropriately to domestic & family violence - chcdv001
lifeline
Bachelor of Social Work And Humanities -
Macquarie University
Mental Health First Aid
Diploma of community services - CHC52015
Frontier Training And Technology
Similar Profiles
Jude ChinekeJude Chineke
Disability Support Worker at United For CareDisability Support Worker at United For Care
Rana DaggumalliRana Daggumalli
Mental Health Support Worker at United For CareMental Health Support Worker at United For Care
Fatima KanjFatima Kanj
Support Worker at United For CareSupport Worker at United For Care