JAMUNA BHUJEL
Montana,TAS
Summary
Diligent with proven track record in overseeing administrative operations and enhancing office efficiency. Successfully managed high-profile projects and streamlined workflows to support organizational goals. Demonstrated expertise in team leadership and process improvement. An industrious individual seeking an internship at your firm.
Overview
10
10
years of professional experience
Work History
Senior Administrator
Southern Cross Aged Care
- Current
- Deliver high-quality customer service, ensuring timely response and follow-through on queries
- Provide services such as meet & greet, answer the telephone and direct and handle inquiries.
- Maintains a record management system including data entry, updating lists, maintaining resident files, filing, storage, archiving and disposal of records.
- Maintains an up-to-date fortnightly roster and assists the Facility Manager with the daily allocation of all staff, monitoring attendance via and organising replacement of staff as necessary, allocate the staff hours accordingly with their work permits, cover the vacant shift.
- Attends Facility staff and residents’ meetings, prepares agenda in conjunction with the Facility Manager, takes & distributes minutes and coordinates the documentation in respect of staff and resident issues
- Dealing with the invoices on an accurate basis.
- Handling all the resident’s admission, updating all the admission documents on respective folders.
- Provide the tours to the resident’s families.
- Experienced in aged care fee, their contribution such as RAD, DAPS and their payment methods.
- Attends regular training to the staff’s and performs other related duties as required
- Maintain workplace safety and uphold WHS standards
- Ability to manage competing priorities and work under pressure
- Strong organizational and time-management skills with attention to detail
- Always maintain confidential information.
- Computer literate and competent in the use of various apps, including Outlook, word, PowerPoint, Excel and Customer Relationship Management (CRM) software. Proficiency in CRM platforms, Zoom, skype, teams scheduling tools, and Microsoft Office
Accountant internship
Platinum Professional Accounting
- 01.2024
- Experienced in both Accounts payable and Accounts Receivable.
- Experience of using account software like MYOB, Xero, etc.
- Significant experience and exposure to payroll and rostering operations.
- Highly trained to gain knowledge in Reconciliation (Bank/Credit card).
- Experienced creating and update Business Activity Statement (BAS) as per client’s requirements.
- Familiar with Financial accounts.
- Financial Analysis and reporting.
- Experienced with handing invoices, Data entry.
Front office receptionist
Bupa Aged Care
01.2022 - 01.2024
- Provide strong administration support for the staff to ensure operational effectiveness.
- Assisting with continuous improvement framework to regularly evaluate administration processes
- Proven administration, organization and time management skills.
- Escalate complaints or any queries to the care team leader in a timely fashion
- Deliver exceptional customer service, both over the phone and on site, to the residents’ families and representatives which includes welcoming visitors, booking appointments, assisting with entry requirements, etc.
- Conduct resident family’s interactions in a professional, knowledgeable and supportive manner.
- Assisting with continuous improvement framework to regularly evaluate administration processes.
- Great experience with my in-house staff portal.
- Assist and direct team to resolve the client queries and complaints.
- Ability to be organized, focused on details and manage time effectively.
- Ability to multitask in a fast-paced environment/work collaboratively with the team members, detail oriented, self-learner, both team player and take initiative to complete a task independently, always looking after opportunistic leads and approach them with great ideas and solutions.
All rounder
Share tea
01.2019 - 01.2021
- Customer service which also includes taking order.
- Prepare sales report, inventory report, cash handling and closure sales report.
- Familiarity with CRM portal and EFTPOS handling.
- Multitasking, prioritizing tasks, ability to work in fast paced environments, complaint handling.
Accountant
Everest Bank Limited
01.2016 - 01.2017
- Experience of handling banking profile for various governmental and non-governmental organizations which also includes BFI accounts, jewelry business accounts, trust accounts, etc.
- Identify any possible discrepancies within the bank statements or bank accounts and properly liaise the issue with higher management, provide appropriate reports and solutions so that the bank could resolve them immediately.
- Experience of managing branch office accounts, staff training and campaign, staff inventories.
- Proactive communication with customers to provide timely, prompt, friendly and effective service.
- Identify key opportunities and build customer relationships.
Education
Master of Professional Accounting -
Australian National Institute of Management and Commerce, IMC
Bachelor’s in business administration - Banking and Insurance
Pokhara University
Diploma in Management - undefined
Ram Janaki Higher Secondary School
Certificate III in Aged Care - undefined
Nurse Training Australia
Platinum Accounting
Sydney Skills
- MYOB
- Xero, MS Office
- Self-driven, team oriented
- Excel, outlook
- Multitasking
- Time Management
- Customer service skills
- Communication skills
- Conflict resolution
- Interpersonal skills
- Experienced in Roster on, UK G Dimension, Human Force
Accomplishments
- Employee of the Month 2023 (BUPA Aged Care)
- Outstanding Customer Service feedback from the residents’ families
Languages
English
Professional Working
Timeline
Front office receptionist
Bupa Aged Care
01.2022 - 01.2024
All rounder
Share tea
01.2019 - 01.2021
Accountant
Everest Bank Limited
01.2016 - 01.2017
Senior Administrator
Southern Cross Aged Care
- Current
Accountant internship
Platinum Professional Accounting
- 01.2024
Bachelor’s in business administration - Banking and Insurance
Pokhara University
Diploma in Management - undefined
Ram Janaki Higher Secondary School
Certificate III in Aged Care - undefined
Nurse Training Australia
Master of Professional Accounting -
Australian National Institute of Management and Commerce, IMC
Platinum Accounting