Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jamyang Choden

Jamyang Choden

Lawson,ACT

Summary

Dedicated and experienced waitstaff with a passion for delivering exceptional customer service in the Food and Beverage industry. Seeking an opportunity to contribute my skills and expertise to a dynamic team in your organization. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitstaff

The Tsenden Boutique Hotel
01.2022 - 07.2022
  • Customer Service: Greeted and assisted customers promptly and courteously
  • Ensured a positive dining experience through attentive service
  • Addressed customer inquiries, concerns, and special requests
  • Order Processing: Took and accurately processed customer orders, demonstrating a strong knowledge of the menu
  • Managed order fulfillment efficiently, coordinating with kitchen and bar staff
  • Food and Beverage Operations: Maintained a clean and organized workspace in accordance with food safety and hygiene standards
  • Collaborated with the kitchen to ensure timely and accurate delivery of food orders
  • Monitored and restocked inventory to prevent shortages
  • Team Collaboration: Worked collaboratively with colleagues to create a positive and efficient work environment
  • Communicated effectively with kitchen and front-of-house teams to ensure smooth operations
  • Cash Handling: Handled cash transactions accurately and securely, maintaining a balanced cash register
  • Implemented cash handling procedures to prevent errors and discrepancies
  • Achievements: Sales Growth: Contributed to a X% increase in daily sales through upselling and promoting special menu items
  • Customer Satisfaction: Received consistent positive feedback from customers, resulting in a high satisfaction rate
  • Resolved customer complaints promptly, turning negative experiences into positive ones
  • Efficiency Improvements: Implemented a streamlined order processing system, reducing wait times by X%
  • Introduced cost-effective inventory management practices, resulting in reduced waste
  • Training and Leadership: Trained new staff members on company policies, procedures, and customer service standards
  • Assumed a leadership role during peak hours, effectively managing a team of X employees.

Waitress Trainee

Serkhor Restaurant
01.2021 - 11.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
  • Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Class XII Commerce -

Drugyel Central School
Paro, Bhutan
01.2020

Class X -

Bitekha Middle Secondary School
Paro, Bhutan
01.2018

Skills

  • Knowledge on food and beverage
  • Ability to do multitask and speed
  • Ability to work under pressure
  • Great teamwork
  • Hardworking
  • Time management
  • Punctuality
  • Scheduling
  • Meeting facilitation
  • Customer Service
  • Hardware maintenance

Certification

  • Food and Beverage Services, Ministry of Labour and Human Resources, Thimphu, Bhutan, 05/11/21, 30/12/21
  • Basic Entrepreneurship Course, Institute of Hospitality and Toursim Industry, 31/12/21, 17/01/22

References

  • Mr. Tshering Penjor, Supervisor, Tshenden Thimphu, 0424994871, tsheringp76@gmail.com
  • Ugyen Lhamo, Manager, Bhutan Hotel, 0426708475, ugyentiny243@gmail.com

Timeline

Waitstaff

The Tsenden Boutique Hotel
01.2022 - 07.2022

Waitress Trainee

Serkhor Restaurant
01.2021 - 11.2021

Class XII Commerce -

Drugyel Central School

Class X -

Bitekha Middle Secondary School

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Jamyang Choden