Jan Bristowe-Manatoga
Qantas Airways
Yarrabilba,Qld
20
years of professional experience
Business and First Class Flight Attendant delivering premium in-flight service, cabin safety, and passenger support across long-haul operations. Manages cabin security, first aid, and responsible alcohol service while anticipating passenger needs and maintaining smooth boarding and disembarkation. Supports a polished onboard experience through meal service, duty free sales, and assistance at kiosks during check-in.
Work History
Business and First Class Flight Attendant
19 Years 8 Months- Welcomed passengers on board and assisted them to their seats.
- Checking the cabin is secure before the flight and upon descent
- Cooking and plating meals for passengers
- Responsible service of alcohol
- Selling duty free products to passengers
- Anticipating passenger needs
- Providing first aid when required
- Assisting passengers at check in by helping them at the kiosks
- Disembarking passengers at the end of the flight
- Completion of 6 monthly Emergency Procedure and Standard Operating procedures proficiency exams
Case Manager (fixed term contract whole in Maternity leave from Qantas Airways)
4 Years 1 Month- Providing Case Management to clients in receipt of various benefits and supplementary assistance
- Welcoming customers at reception
- Opening the mail and assigning it to Case Managers
- Data entry
- Scheduling appointments for clients
- Photocopying and scanning documents
- Completion of training modules
- Interviewing clients to assess their entitlement for assistance
- Referring clients to jobs that were within their capabilities
- Facilitating various courses for job seeker clients
- Liaising with potential employers and training providers
Checkout Operator/Supervisor
4 Years 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to manage peak periods effectively.
- Handled cash management, ensuring accurate balance at shift end.
- Implemented promotional displays to boost product visibility and sales.
- Trained new staff on checkout procedures and customer service standards.
- Identified opportunities for process improvements, enhancing overall efficiency.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Education
Public Service Certificate Levels 1 to 5 - Business Management
Year 1 to 11
Skills
Passenger service delivery
Cabin safety procedures
First aid response
Inflight meal service
Duty free sales
Passenger check-in assistance
Guest needs anticipation
Alcohol service compliance
Cabin preparation & turnaround
Complaint resolution
Aviation security procedures
Timeline
Checkout Operator/Supervisor
Big W
10.2021 - 2024Read More
Case Manager (fixed term contract whole in Maternity leave from Qantas Airways)
Ministry of Social Development
01.2011 - 02.2015Read More
Business and First Class Flight Attendant
Qantas Airways
12.2006 - CurrentRead More
Public Service Certificate Levels 1 to 5 from Business Management
Read More