Jan Dowell
Sunday Creek,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Work effectively unsupervised with a proactive attitude.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Social Support Facilitator
Nexus Primary Health
Broadford, Vic
05.2024 - Current
- Assisted in the development of individual care plans for clients.
- Maintained accurate records on client progress and outcomes.
- Monitored client attendance at programs and events, and kept track of client information.
- Ensured compliance with all relevant legal requirements, policies, procedures and regulations.
- Coordinated with staff members to ensure smooth operations of the program.
- Attended team meetings as necessary to discuss strategies for improving servic
- Assisted clients with developing relevant skills to improve functionality in social situations.
Community Support Client Liaison Officer
Nexus Primary Health
Broadford, Vic
05.2020 - Current
- Discuss referrals with clients and assisted with service implementation over the phone
- Built strong and trusting rapport with clients and loved ones
- Maintained detailed records of services performed with clients
- Assisted with safe and positive living situations for clients by communicating with family, 3rd party organisations and other staff about concerns or challenges
- Contributed to annual reviews of client status and progress
- Supported clients by handling service requests, answering questions, and acting as a consistent resource
- Strengthened relationships with referral sources through various healthcare professionals
- Assessed customer satisfaction with services through follow-up communication
- Created and updated client records by entering general data, services provided and invoice information.
Community Support Administration Assistant
Nexus, Primary Health
Broadford, VIC
08.2018 - 05.2020
- Rostered staff to applicable clients
- Monitored schedules and calendar obligations for executives
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Understood and followed oral and written directions
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Maintained updated knowledge through continuing education and advanced training
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls
- Completed day-to-day duties accurately and efficiently
- Assisted with customer requests and answered questions to improve satisfaction.
Community Support Worker
Nexus Primary Health
Wallan, Vic
08.2010 - 08.2018
- Supervised community outings, enabling clients to achieve maximum personal independence
- Provided clients with emotional support and companionship
- Assisted with mobility needs and maintaining personal hygiene of students
- Supported bathing, dressing and personal care needs
- Assisted with meal planning to meet nutritional plans
- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Followed care plan and directions
- Followed safe lifting and transferring techniques to transport residents.
Disability Support Worker
Yooralla
Coburg, Vic
08.2007 - 08.2010
- Improved resident and staff engagement through group activities
- Made beds, swept floors, and sanitized surfaces to support activities of daily living
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets
- Helped patients move in and out of beds, baths, and wheelchairs by following safe lifting techniques
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being
- Maintained daily living standards by assisting clients with personal hygiene needs
- Transported clients to and from medical and mental health appointments with assigned vehicle
- Collaborated with colleagues to implement social activity programs within facility.
Qualified Nursery Person
Tram stop Garden Centre
Greensborough, Vic
02.1997 - 11.2002
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Delivered products to customer locations on time
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services
- Displayed strong telephone etiquette, effectively handling difficult calls
- Completed day-to-day duties accurately and efficiently
- Kept plants in good condition including re potting, feeding and watering
- Assisted customers with information they required.
Education
Certificate IV in Aged Care -
Warner Institute
01.2013
Certificate III in Home and Community Care -
Ovens Institute of TAFE
01.2007
Certificate II in Business -
Foundation
01.2005
Certificate III in Retail Nursery -
RMIT University - TAFE
01.2001
Skills
- Honest and reliable
- Data Entry
- Teamwork and Collaboration
- Planning
- Quality Assurance
- Organisation and Time Management
- Troubleshooting
Certification
- Working with children's check
- NDIS screening check
- CPR
References
References available upon request.
Timeline
Social Support Facilitator
Nexus Primary Health
05.2024 - Current
Community Support Client Liaison Officer
Nexus Primary Health
05.2020 - Current
Community Support Administration Assistant
Nexus, Primary Health
08.2018 - 05.2020
Community Support Worker
Nexus Primary Health
08.2010 - 08.2018
Disability Support Worker
Yooralla
08.2007 - 08.2010
Qualified Nursery Person
Tram stop Garden Centre
02.1997 - 11.2002
Certificate IV in Aged Care -
Warner Institute
Certificate III in Home and Community Care -
Ovens Institute of TAFE
Certificate II in Business -
Foundation
Certificate III in Retail Nursery -
RMIT University - TAFE
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