Jan Terese
Brisbane,QLD
Summary
IT professional with over 30 years of experience in administration and customer support across various sectors, including government and finance. Proven track record in developing and managing systems such as customer management and licensing databases, enhancing operational efficiency. Successfully operated a computer business with a strong focus on customer satisfaction and repeat business. Strong administrative skills utilized to create effective systems and processes, contributing to organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
A Life Logic
01.2021 - 01.2025
- A simple to use psychologist patient management system, appointment management, personality scoring & normalising system and billing procedures.
- I provided documentation and help desk support as well as regular face-to-face training and administration.
PerSystAnts
01.2022 - 01.2023
- A customer recording system for a pest control business which also prompts callbacks on a regular basis.
Country Road Produce
01.2019 - 01.2021
- A complex system to manage orders received, purchasing, sorting and billing for fresh produce at Rocklea Markets.
Roma House
01.2015 - 01.2018
- A medium sized client management system to allocate beds and provide statistics and Performance Indicators.
- It also managed day-to-day tasks of administrating a residential complex.
Sisters Inside
01.2013 - 01.2017
- A medium sized multi-user client management system which also managed appointments and statistics.
Goodna Youth and Family Services
01.2014 - 01.2016
- A small multi-user client management system to manage youth and families utilising their services.
- Also provided funding reports for ongoing Government funding obligations.
Logan Youth and Family Service
01.2008 - 01.2015
- A large multi-user client management system which records client interactions and ultimately provides key Performance Indicators.
- I provided a fully documented system and trained all staff in the use of the system.
Education
Bachelor of Science - Information Technology & Psychology
University of Queensland
Brisbane, QLD07-1987
Skills
- Computer Programming
- Systems Analyst
- Business Analyst
- Procedures Analyst
- Clerical Roles
- Documentation Writer
- Administration Assistant
- Customer Service Representative
- MS Office (Word, Excel, Outlook, PowerPoint, Access)
- Software testing
- Problem solving
- Time management
- Database design
References
- Tracy Humphreys, 0421 887 545, Thinlizzie1963@gmail.com
- Ann Moyse, 0422 320 082, moyseannie@gmail.com
Certification
- Qualified Justice of the Peace
Timeline
PerSystAnts
01.2022 - 01.2023
A Life Logic
01.2021 - 01.2025
Country Road Produce
01.2019 - 01.2021
Roma House
01.2015 - 01.2018
Goodna Youth and Family Services
01.2014 - 01.2016
Sisters Inside
01.2013 - 01.2017
Logan Youth and Family Service
01.2008 - 01.2015
Bachelor of Science - Information Technology & Psychology
University of Queensland
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