Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Jana Macleod

Carmoo,QLD

Summary

I am a motivated and passionate person looking for a long-term opportunity that allows me to genuinely help people whilst achieving business results. I am outgoing, friendly and I have many skills and qualifications that will assist me in exceling in the workforce. My customer service experience allows me to communicate effectively and confidently with a diverse range of people. Whilst my sales experience gives me the confidence to approach employers and community events with the business at best interest. Knowledgeable customer service with solid background in sales and proven ability to drive revenue growth. Successfully built client relationships and consistently met sales targets. Demonstrated effective communication and negotiation skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

19
19
years of professional experience

Work History

Salesperson

Reed’s Betta Home Living
01.2021 - Current
  • Customer service skills
  • Advertising and assisting customers
  • Handling complaints
  • Conducting customer transactions (Eftpos, cash, cheques and direct debits)
  • Assisting in store deliveries
  • Persuading and negotiating with customers
  • Take initiative
  • Work individually and as a team
  • Communicate with a diverse range of customers
  • Perform opens and closes of the store
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Disability and aged care worker

Life Without Barriers
01.2020 - 01.2021
  • Worked with a range of clients in their homes as a carer
  • Cleaning
  • Social outings
  • Personal care
  • Assist with ADLS
  • Food preparation
  • Medication supervision
  • Commute clients

Disability and aged care worker

St Johns
01.2019 - 01.2020
  • Worked with a range of clients in their homes as a carer
  • Cleaning
  • Social outings
  • Personal care
  • Assist with ADLS
  • Food preparation
  • Medication supervision
  • Commute clients

Front of house, cleaning and kitchenhand

Ocea Bar Mission Beach
01.2017 - 01.2019
  • Worked casually across all aspects of the business
  • Cleaning
  • Customer service
  • Food preparation

Before, After School and Vacation Care Worker

OSHAP: Tweed Valley
01.2012 - 01.2016
  • Supervise all school age children
  • Organise and plan activities
  • Run homework groups
  • Complete reports on children
  • WPHS of children at care
  • Promote business to families

Childcare Worker

ABC childcare centre: Murwillumbah
01.2010 - 01.2012
  • Prepared meals, snacks, and fed the children
  • Provided recreational and learning activities for toddlers and school-aged children
  • Arranged childcare settings to ensure the safety and function of children
  • Monitored children's activities and behaviours
  • Sanitized toys and recreational equipment
  • Communicated with parents or guardians about child's behaviour, daily activities, and concerns
  • Maintained a clean and safe play environment

Childcare Worker

ABC childcare centre: Tully
01.2006 - 01.2008
  • Prepared meals, snacks, and fed the children
  • Provided recreational and learning activities for toddlers and school-aged children
  • Arranged childcare settings to ensure the safety and function of children
  • Monitored children's activities and behaviours
  • Sanitized toys and recreational equipment
  • Communicated with parents or guardians about child's behaviour, daily activities, and concerns
  • Maintained a clean and safe play environment

Education

Certificate 3 - Business Administration

Community Services Training

Certificate 3 -

Children’s services

Certificate 3 -

Aged care

Certificate 3 -

Conservation land management

Cert 3 -

Individual Support

Skills

  • Communication written and verbal
  • Building effective relationships
  • Organisation/planning/prioritising
  • Ability to problem solve in complex situations
  • Reliable and honest
  • Ability to manage time
  • Passionate about caring for others
  • Exceptional customer service
  • General computer knowledge
  • Customer Engagement
  • Customer Relationship Building
  • Customer care

References

  • Chantelle Russell, Business owner, 0497 533 814
  • Vanessa matherson 0409697272
  • Jay McDonnell, Business Trainer, 0418 757 888

Can provide more references if needed.

Personal Information

Date of Birth: 01/01/85

Timeline

Salesperson

Reed’s Betta Home Living
01.2021 - Current

Disability and aged care worker

Life Without Barriers
01.2020 - 01.2021

Disability and aged care worker

St Johns
01.2019 - 01.2020

Front of house, cleaning and kitchenhand

Ocea Bar Mission Beach
01.2017 - 01.2019

Before, After School and Vacation Care Worker

OSHAP: Tweed Valley
01.2012 - 01.2016

Childcare Worker

ABC childcare centre: Murwillumbah
01.2010 - 01.2012

Childcare Worker

ABC childcare centre: Tully
01.2006 - 01.2008

Certificate 3 -

Children’s services

Certificate 3 -

Aged care

Certificate 3 -

Conservation land management

Cert 3 -

Individual Support

Certificate 3 - Business Administration

Community Services Training

Similar Profiles

CREATE PROFILE
Jana Macleod