Jana Smiljanic
Noble Park,VIC
Summary
Dynamic and personable customer service professional with a proven ability to build strong relationships and create a positive, engaging atmosphere. Known for my social, friendly, and vibrant demeanor, I excel in roles that require excellent communication skills and the ability to connect with clients and colleagues alike. I bring high energy and enthusiasm to every interaction, ensuring that clients feel valued and well-supported. With a commitment to maintaining high standards and delivering exceptional service, I am dedicated to fostering positive experiences and long-lasting relationships.
Overview
4
4
years of professional experience
Work History
NAB Connect Servicing Advisor
NAB
10.2023 - Current
- Ensuring accurate updates of customer personal information on accounts and estates
- Offering comprehensive client support regarding their accounts and addressing inquiries to ensure satisfaction
- Providing clear explanations to clients about banking activities and the NAB Connect platform for efficient usage
- Adhering to strict Key Performance Indicators (KPIs) to maintain high service delivery standards
- Collaborating with bankers to discuss customer accounts and ensure seamless communication and issue resolution.
- Problem solve complex issues overlapping with other departments or banking institutions
Administration Officer
CLEANAWAY PTY LTD
07.2021 - 04.2023
- Facilitated the processing and transfer of data for the Environmental Protection Agency (EPA) across three sites
- Managed databases and conducted data entry tasks to maintain data integrity
- Created and maintained weekly spreadsheets to track outstanding records
- Raised purchase orders for two sites and coordinated the ordering of stock and office/warehouse stationery
- Managed email enquiries and utilized JDE1 and Verizon systems to schedule driver routes
- Handled billing processes for oil transactions and collaborated with drivers to release jobs and raise repair requests.
Admin Assistant/ Warehouse Administrator
3FOLD RESOURCES
03.2021 - 06.2021
- Proficiently managed databases and maintained meticulous records and spreadsheets
- Conducted stock-takes and managed inventory with precision
- Facilitated sales orders and oversaw order management processes
- Updated pallet locations in the database and liaised with logistics companies for order dispatch
- Allocated outside expenses to freight costing on dispatch notes.
Education
Certificate IV in Accounting And Bookkeeping -
Swinburne Open Education
03.2025
Certificate III - Early Childhood Education And Care
SPES Education
09.2024
Year 12 VCE -
Keysborough Secondary College
01.2017
Skills
- Invoice Processing
- Spreadsheet Management
- Quality Assurance
- Office Administration
- Database Management
- Relationship Building
- Information tracking
- Product Knowledge
- Data Collection
- Complaint resolution
- Conflict Resolution
- Call Control
Languages
Serbian
Professional Working
Timeline
NAB Connect Servicing Advisor
NAB
10.2023 - Current
Administration Officer
CLEANAWAY PTY LTD
07.2021 - 04.2023
Admin Assistant/ Warehouse Administrator
3FOLD RESOURCES
03.2021 - 06.2021
Certificate IV in Accounting And Bookkeeping -
Swinburne Open Education
Certificate III - Early Childhood Education And Care
SPES Education
Year 12 VCE -
Keysborough Secondary College
Similar Profiles
Tara SheehanTara Sheehan
Branch Manager at NABBranch Manager at NAB
Naseem PedramNaseem Pedram
Team Leader in Merchant Servicing at NABTeam Leader in Merchant Servicing at NAB
ANGUS HENDRYANGUS HENDRY
Customer Advisor at NABCustomer Advisor at NAB
ALEXIS TRANALEXIS TRAN
Direct Outbound Home Loan Specialist at NABDirect Outbound Home Loan Specialist at NAB
Mai Huong TruongMai Huong Truong
Sales Assistant at Bath and Body WorkSales Assistant at Bath and Body Work