Summary
Overview
Work History
Education
Skills
Other Strengths
Languages
Accomplishments
Certification
References
Timeline
Generic

Jana Tennert

Ballajura,Australia

Summary

I am looking for an employer willing to support me in my current weakness in conversational English. I have been here in Australia for three months. I currently have a bridging visa and I am waiting for my partner visa. It is definitely worth investing in me, as I am a very reliable, determined, and sales-oriented employee. Even though I have worked in agriculture for the past few years, I would like to return to my trained profession as a retail salesperson. Please give me a chance, you will not regret it.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Agricultural Worker

Pink Piglet/Porky
Flensburg
11.2017 - 12.2024
  • Animal keeper responsible for administering medication, food, ear tagging and general care of swine from pregnancy to birth and until slaughter.

Team Leader

Careby Phone Service Centre
Flensburg
06.2017 - 11.2017
  • Responsible for team training in communication with clients, specialising for each of the client’s individual needs.
  • Also led team meetings and both phone and email correspondence with customers.

Store Manager

Penny Markt
Ortrand
02.2014 - 12.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Education

Retail Clerk (food) -

Chamber of Commerce and Industry
Cottbus, Germany
01.1995

Graduate with a Vocational Qualification -

Social Professions
01.1995

Graduate -

Ortand Comprehensive School
01.1993

Skills

  • Friendly and positive
  • Team leadership and coaching
  • Team motivation
  • Time management
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy
  • Customer focus and a service-oriented approach
  • Flexibility and willingness to work shifts on weekends
  • Sense of responsibility
  • Consciousness about quality
  • Friendly demeanour
  • Product knowledge
  • Commercial skills
  • Communication skills
  • Stress resilience

Other Strengths

  • Customer focus and service-oriented approach
  • Flexibility and willingness to work shifts or weekends
  • Sense of responsibility
  • Consciousness about quality
  • Friendly demeanour
  • Product knowledge
  • Commercial skills
  • Communication skills
  • Stress resilience

Languages

English
Limited
German
Native/ Bilingual
Russian
Elementary

Accomplishments

  • 2002 - Coach Training
  • 2004 - Train the Coach
  • 2004 - Intensive Sales Training
  • 2005 - Train the Trainer (Outbound)
  • 2005 - Communication Training
  • 2005 - Motivation and Conflict as Opportunity
  • 2006 - Workshop Series: Direct Marketing
  • 2006 - Professional Telesales
  • 2006 - Employee Interview Training
  • 2010 to 2011 - Qualification of Project Manager
  • 2014 - Specialised Sales Training in Over-counter medications
  • 2015 - Training in supporting apprentices

Certification

  • Australian Driver's License - C Class (Manual and Automatic) Expiry Apr 2030
  • Owner of a car

References

References available upon request.

Timeline

Agricultural Worker

Pink Piglet/Porky
11.2017 - 12.2024

Team Leader

Careby Phone Service Centre
06.2017 - 11.2017

Store Manager

Penny Markt
02.2014 - 12.2016

Retail Clerk (food) -

Chamber of Commerce and Industry

Graduate with a Vocational Qualification -

Social Professions

Graduate -

Ortand Comprehensive School

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Jana Tennert