Janaed Richardson
Melbourne,VIC
Summary
Customer-focused professional with background in Client Services Coordination. Proven track record in managing client relations, implementing customer service strategies and coordinating with multiple departments to ensure smooth operations. Strengths lie in problem-solving capabilities, excellent communication skills, and ability to provide high-level support for diverse clientele. Previous roles demonstrate significant improvement in client satisfaction through effective coordination and proactive issue resolution.
Overview
10
10
years of professional experience
Work History
Client Services Coordinator
Bolton Clarke
Bundoora, Victoria
02.2021 - Current
- Answered telephone calls to schedule appointments and answer patient questions.
- Organized and maintained patient charts with proper classification and filing systems.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Ensured all patient forms were completed properly before submitting them for processing.
- Assisted with scheduling appointments for patients.
- Registered new patients in accordance with HIPAA guidelines.
- Processed referrals for specialty care services as needed.
- Ensured medical records were accurately updated with patient information.
- Adhered to HIPAA regulations when handling confidential patient information.
Private Security Team Leader
G4S Global
Amman, Jordan
01.2015 - 02.2020
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Created training materials and conducted group trainings on new processes or procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assigned projects and distributed tasks to team members as per area of expertise.
Education
Automotive Refinishing - Automotive Refinishing
TAFE
Wangaratta, VIC08-2005
High School Diploma -
Wanganui Park Secondary College
Shepparton, VIC11-2001
Skills
- Strong Organization
- Customer Relations
- Decision-making capabilities
- Account Updates
- Research and due diligence
- Performance Tracking
- Report Preparation
- Client Relationship Building
- Account Management
Languages
Russian
Elementary
Affiliations
Physical fitness: Kickboxing,strength training,running,swimming.
Intellectual pursuits: Reading books, taking courses.
Volunteering: Working with RSL Victoria mentoring veterans and volunteering within RSL community.
Accomplishments
5 years Army service as a paratrooper with multiple deployments and promotions.
Qualified personal trainer and group instructor since 2009, running boot camps and personal training sessions part time.
References
References available upon request.
Timeline
Client Services Coordinator
Bolton Clarke
02.2021 - Current
Private Security Team Leader
G4S Global
01.2015 - 02.2020
Automotive Refinishing - Automotive Refinishing
TAFE
High School Diploma -
Wanganui Park Secondary College
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