Hi, I’m
Janaina Fernandes
Coomera,QLD
Summary
I am a mature administrative professional looking for a challenging position across business development and finance field. Highly organized and able to multitask and work in a constantly changing and dynamic environment due to a multicultural background, I can build effective relationships and embrace and promote change in line with outside box vision to consistently deliver high-quality outcomes and be accountable for actions. Proactive, able to work calmly under pressure and tight deadlines and think ahead on requests.
Overview
12
years of professional experience
Work History
Xtreme CommunicationsGold Coast, QLD
Sales Assistant /Mobile Repair Technician
05.2022 - Current
Job overview
- Provided excellent customer service by assisting customers in selecting mobile phones, accessories, and offering product recommendations based on their needs and preferences.
- Conducted mobile phone repairs, including screen replacements, battery replacements, and diagnosing hardware and software issues.
- Utilized technical knowledge to troubleshoot and resolve customer inquiries related to mobile phones and accessories.
- Achieved and consistently exceeded monthly sales targets through proactive customer engagement and effective sales techniques.
TG Linen LaundryBurleigh Heads, QLD
Laundry & General Services Worker
10.2020 - 01.2022
Job overview
- Sorted and processed incoming laundry items, including sheets, towels, and linens, ensuring proper washing, drying, and folding techniques.
- Operated commercial laundry equipment, such as washers, dryers, and ironing machines, to maintain cleanliness and quality standards.
- Conducted stain removal and employed appropriate treatment methods to restore the appearance and quality of the laundered items.
- Maintained accurate inventory records, monitored stock levels, and ensured timely delivery of laundered items to hotels and other clients.
Animal Options Vet ClinicOrmeau, QLD
Assistant Bookkeeper
05.2018 - 11.2018
Job overview
- Managed accounts payable and receivable, accurately processing invoices, verifying accuracy, and ensuring timely payments.
- Conducted bank reconciliations to ensure accurate financial records and resolved discrepancies in a timely manner.
- Generated financial reports, including profit and loss statements, balance sheets, and cash flow statements, utilizing Xero accounting software.
- Assisted in payroll processing, ensuring accurate calculations and compliance with employment laws and regulations.
- Supported tax compliance by preparing and filing tax returns and providing necessary documentation for audits.
Caixa Seguradora - Insurance BankBrazil
Administrative Officer
03.2013 - 02.2015
Job overview
- Responded effectively to sensitive inquiries or complaints.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Planned staff and training meetings and scheduled conference rooms.
- Provided comprehensive administrative support to the insurance team, including scheduling appointments, preparing documents, and managing correspondence.
- Assisted in managing client records and updating policy information in the company database.
- Conducted research and prepared reports to support decision-making and facilitate efficient operations.
- Handled incoming calls, addressed customer inquiries, and provided exceptional customer service.
Banrisul - BankBrazil
Administrative Assistant
03.2011 - 03.2013
Job overview
- Assisted bank executives and managers with administrative tasks, including calendar management, travel arrangements, and expense reporting.
- Prepared correspondence, memos, and presentations, ensuring accuracy and professionalism.
- Managed confidential information and sensitive documents with discretion.
- Coordinated meetings and events, including agenda preparation, venue booking, and logistics coordination.
Education
Imagine Education AustraliaGold Coast, QLD
Certificate IV from Accounting
11.2018
Centro Metodista IPABrazil
Bachelor of Business Admin.
12.2011
Skills
- Excellent customer service and sales skills
- Proficiency in mobile phone repairs and troubleshooting
- Bookkeeping and financial management
- Proficient in Xero and Myob accounting software
- Strong organizational and time management skills
- Effective communication and interpersonal abilities
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite
- Adaptability and flexibility in fast-paced environments
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Sales Assistant /Mobile Repair Technician
Xtreme Communications
05.2022 - Current
Laundry & General Services Worker
TG Linen Laundry
10.2020 - 01.2022
Assistant Bookkeeper
Animal Options Vet Clinic
05.2018 - 11.2018
Administrative Officer
Caixa Seguradora - Insurance Bank
03.2013 - 02.2015
Administrative Assistant
Banrisul - Bank
03.2011 - 03.2013
Imagine Education Australia
Certificate IV from Accounting
Centro Metodista IPA
Bachelor of Business Admin.
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