Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janaina Pereira

TEMPE,Australia

Summary

Hard-working and driven 3rd year electrical apprentice with diverse experience in the rail division of John Holland's MTMS project. Hands-on experience in electrical work within tunneling, including excavation at Western Harbour Tunnel and fit-out at Rozelle Interchange Tunnel. Skilled in low voltage work with exposure to high voltage tasks. Nominated for an achievement award at The National Association of Women in Construction yearly Gala in 2022, recognized by John Holland for contributions. Top-of-the-class results and deep passion for safety. Committed to advancing career in tunneling and rail sectors to contribute to impactful projects.

Overview

11
11
years of professional experience

Work History

ELECTRICAL APPRENTICE

JOHN HOLLAND GROUP
Sydney, Australia
01.2021 - Current
  • Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
  • Tested electrical systems to ensure proper functioning and safety.
  • Repaired faulty or damaged components on existing electrical systems.
  • Read and interpreted blueprints, schematics, diagrams, and technical documents for installation of new systems.
  • Performed preventive maintenance procedures on electrical systems.
  • Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
  • Installed conduit systems including EMT, rigid conduit, flexible conduit.
  • Assisted in the planning of new installations by studying customer requirements and following approved specifications.
  • Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
  • Ran cable trays for power distribution from main panels to branch circuits.
  • Connected cables from service entrance to meters and main distribution panel boards.
  • Identified problems with circuits or equipment using testing devices such as multimeters or oscilloscopes.
  • Maintained organization, cleanliness and safety in work areas.
  • Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.
  • Inspected transformers and circuit breakers to identify any potential issues before they become major problems.

CUSTOMER RELATIONSHIP MANAGER

CREDIT CORP FINANCIAL SERVICES
07.2016 - 12.2020
  • Managed 120+ outbound calls daily, providing high-level customer service and negotiating debt recovery.
  • Negotiated settlements and payment arrangements within company guidelines.
  • Utilized specialized software to locate overdue customers, maximizing revenue and minimizing debt losses.
  • Consistently exceeded monthly revenue targets and daily KPIs.
  • Maintained detailed records, monitored debtors, and initiated default procedures.
  • Applied advanced persuasion techniques to overcome objections.
  • Conducted competitive analyses to improve market positioning and customer outreach.
  • Assisted with account setup, deposits, and routine customer actions.
  • Trained and mentored new team members, fostering productivity and excellent service.
  • Created and maintained customer relationship management databases.

OFFICE MAINTENANCE & ADMINISTRATION OFFICER

PICKLES AUCTIONS
Sydney, Australia
03.2015 - 04.2016
  • Delivered exceptional customer service, representing the company with professionalism and diligence.
  • Managed high-volume call handling, client inquiries, and reception duties.
  • Administered online sales, advertisements, and auction details for stock vehicles.
  • Coordinated vehicle pick-ups/drop-offs for clients and liaised on sales, purchases, and repossessions.
  • Processed purchase orders and invoices efficiently and accurately.
  • Collaborated with colleagues, buyers, management, and third-party stakeholders to ensure smooth operations.
  • Provided detailed information and advice on services to clients.

ADMINISTRATION OFFICER

GEORGE ELLIS & CO
06.2014 - 02.2015
  • Liaised with landlords, tenants, and the general public, serving as the front face of the business.
  • Directed incoming inquiries to appropriate personnel and resolved customer issues, enhancing satisfaction.
  • Prepared necessary paperwork for colleagues and clients, including lease sign-up documents.
  • Managed and maintained filing systems, sorted email/post correspondence, and handled rental property advertising.
  • Oversaw tenant vacating processes and chased rental arrears efficiently.

FOOD & BEVERAGE ATTENDANT

CANTERBURY LEAGUES CLUB
07.2013 - 05.2014
  • Delivered elite customer service as the front face of the club, ensuring a polished presentation and treating all patrons with professionalism and respect.
  • Served and prepared food and beverages, catering to the needs and preferences of patrons.
  • Provided attentive service across all areas of the club, including gaming, restaurant, bistro, café, kids club, and during special functions.
  • Set tables in accordance with Food Service Guidelines, ensuring a welcoming and orderly dining environment.
  • Reconciled daily transactions, balanced cash registers, and managed bank deposits of the club’s earnings.
  • Controlled portion sizes and garnishing to optimize cost efficiency while maintaining high service standards.

Education

CERTIFICATE III - FINANCIAL SERVICES

TAFE NSW

CERTIFICATE III - BUSINESS ADMINISTRATION

TAFE NSW

CERTIFICATE III - Electrician

TAFE NSW
ULTIMO

Skills

  • Control systems
  • Power Tool Operation
  • EWP License
  • Working at heights & Confined space Certificate
  • Customer Service
  • Excellent Communication
  • Multitasking
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Low-voltage Systems
  • PLC programming
  • Fiber Optic Installation
  • Circuit Testing
  • Commercial construction experience
  • Wiring Layouts
  • Red line markups
  • Transformer installation
  • AC/DC power and control systems
  • First Aid/CPR
  • Fluent in Portuguese

References

Nick Mott - John Holland Electrical Superintendent - Western Harbour Tunnel

0407 680 198

Kevin Gilroy - Electrical Supervisor - Rail

0413 002 806

Adam Hart - Electrical Supervisor - Rozelle Interchange

0423 648 026

Timeline

ELECTRICAL APPRENTICE

JOHN HOLLAND GROUP
01.2021 - Current

CUSTOMER RELATIONSHIP MANAGER

CREDIT CORP FINANCIAL SERVICES
07.2016 - 12.2020

OFFICE MAINTENANCE & ADMINISTRATION OFFICER

PICKLES AUCTIONS
03.2015 - 04.2016

ADMINISTRATION OFFICER

GEORGE ELLIS & CO
06.2014 - 02.2015

FOOD & BEVERAGE ATTENDANT

CANTERBURY LEAGUES CLUB
07.2013 - 05.2014

CERTIFICATE III - FINANCIAL SERVICES

TAFE NSW

CERTIFICATE III - BUSINESS ADMINISTRATION

TAFE NSW

CERTIFICATE III - Electrician

TAFE NSW

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