Janais Lang
Oak Flats,NSW
Summary
Adept at customer relationship management and systems expertise, I significantly enhanced client satisfaction and efficiency at Leisure Coast Kitchens. My proactive approach in sales and administration, coupled with a strong foundation in time management and customer service, consistently exceeded targets and fostered long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Leisure Coast Kitchens
01.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Receptionist
Leisure Coast Kitchens
03.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Spare Parts Administrator
Wollongong Service Company
04.2020 - 03.2022
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
- Maintained an organized workspace by implementing effective storage strategies for all spare part categories, resulting in easy access and improved productivity.
- Optimized inventory management by implementing a computerized tracking system for spare parts.
- Organized and maintained an up-to-date database to efficiently track available stock and incoming shipments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Spare Parts Administrator
Bunneys Appliance Centre
02.2018 - 04.2020
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
- Maintained an organized workspace by implementing effective storage strategies for all spare part categories, resulting in easy access and improved productivity.
- Optimized inventory management by implementing a computerized tracking system for spare parts.
- Designed an effective labeling system for easy identification and retrieval of stored spare parts in the warehouse.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Child Care Teacher
Junior Einsteins
02.2017 - 02.2018
- Sanitised toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Organized small groups of children while transitioning to and from outdoor play.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented curriculum to enhance classes with learning-focused activities.
Sales Assistant
Ahina
11.2016 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Year 12 - HSC -
Oak Flats High School
Oak Flats, NSW09.2016
Skills
- Time Management
- Customer Relationship Management
- Product and service knowledge
- Customer liaison
- Customer Relationship Building
- Customer Service
- Upselling and Cross Selling
- Systems and software expertise
- Willing to Learn
- Customer assistance and interaction
Timeline
Sales Consultant
Leisure Coast Kitchens
01.2023 - Current
Receptionist
Leisure Coast Kitchens
03.2022 - 01.2023
Spare Parts Administrator
Wollongong Service Company
04.2020 - 03.2022
Spare Parts Administrator
Bunneys Appliance Centre
02.2018 - 04.2020
Child Care Teacher
Junior Einsteins
02.2017 - 02.2018
Sales Assistant
Ahina
11.2016 - 01.2018
Year 12 - HSC -
Oak Flats High School
Similar Profiles
Dakota SamsDakota Sams
Cabinet Maker at Emerald Coast KitchensCabinet Maker at Emerald Coast Kitchens
Isaac BusanaIsaac Busana
Joiner at South Coast KitchensJoiner at South Coast Kitchens
Brayden LinneyBrayden Linney
Tradesman at Coast To Country KitchensTradesman at Coast To Country Kitchens