Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janak Udumalagala

Melbourne

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

5
5
years of professional experience

Work History

Inner-wear/Accessories Supervisor

MUJI
08.2023 - Current
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Created and managed project plans, timelines and budgets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

INNER-WEAR/ACCESSORIES FULL-TIME SALES ASSISTANT

MUJI (CHADSTONE)
01.2022 - Current

MENS WEAR FULL-TIME SALES ASSISTANT

MUJI (CHADSTONE)
01.2019 - 01.2022
  • Delegating tasks to Staff, Planning/Completing Monthly Change Overs, Opening and Closing Registers, Counting Tills, Training Staff, Store Deliveries, Communicating to Management and HQ Team Members, Requesting Stock, Replenishing Stock, Stocktake prep/planning, BOH Organising and also Visual Merchandising when necessary.

Education

Diploma of Music (Contemporary Performance) -

JMC ACADEMY
01.2016

Completed VCE -

MOUNT WAVERLEY SECONDARY COLLEGE
01.2014

Skills

  • Excellent Leadership skills
  • Excellent Communication skills
  • Ability to work individually and as a team
  • Attention to detail
  • Ability to build valuable relationships with staff and clients
  • Excellent Planning and Problem solving skills
  • Employee Motivation
  • Inventory Oversight
  • Idea Development and Brainstorming
  • Processes and procedures
  • Strategic Planning
  • Staff Discipline
  • Training and mentoring
  • Policy Enforcement
  • Goal-Oriented
  • Staff Management
  • Task Prioritization
  • Team building
  • Attention to Detail
  • Calm Under Pressure
  • Decision-Making
  • Organizational Skills
  • Verbal Communication
  • Team Management

References

REFERENCES ARE AVAILABLE UPON REQUEST

Timeline

Inner-wear/Accessories Supervisor

MUJI
08.2023 - Current

INNER-WEAR/ACCESSORIES FULL-TIME SALES ASSISTANT

MUJI (CHADSTONE)
01.2022 - Current

MENS WEAR FULL-TIME SALES ASSISTANT

MUJI (CHADSTONE)
01.2019 - 01.2022

Diploma of Music (Contemporary Performance) -

JMC ACADEMY

Completed VCE -

MOUNT WAVERLEY SECONDARY COLLEGE

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Janak Udumalagala