Hi, I’m
JANAM PATEL
Parramatta,Australia
Summary
Proven to excel in high-pressure environments, leveraging effective communication and food safety skills to enhance customer loyalty and exceed service goals within the Customer Service Department. Demonstrating expertise in hospitality and a knack for resolving complaints with empathy, ensuring a welcoming atmosphere that significantly boosts customer satisfaction. Currently I am looking for a full-time work because of my semester break
Overview
1
year of professional experience
1
Certification
Work History
CIDCO Exhibition & Convention Centre
Supervisor/Coordinator
06.2023 - 04.2024
Job overview
- Delivering high standard preparation for all off our events, and manage customer in several sections simultaneously
- Assisting with overseeing staff management within the Kitchen Logistics department
- Maintaining our high standards of food quality and ISO 22000 food safety compliance.
Star Aviation, Casual Employee
Passenger Service Officer
08.2024 - Current
Job overview
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Australian Catholic UniversitySydney, NSW
Bachelor Of Information Technology from Cyber Security
Skills
- Ability to work event based hours which include evenings and weekends
- Good communication and interpersonal skills
- Customer Satisfaction
- Reliability and punctuality
- Positive Attitude
- Ability to work under some pressure and meet deadlines
Certification
Certificate of Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Full Professional
Japanese
Elementary
Timeline
Passenger Service Officer
Star Aviation, Casual Employee
08.2024 - Current
Supervisor/Coordinator
CIDCO Exhibition & Convention Centre
06.2023 - 04.2024
Australian Catholic University
Bachelor Of Information Technology from Cyber Security
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