Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Janam Patel

Janam Patel

Passengers Service Officer
Parramatta

Summary

Dynamic IT Support Specialist with a proven track record at Premier Fire, adept at diagnosing complex technical issues and enhancing network security. Recognized for exceptional customer service and application installations, I streamline processes to improve efficiency and user satisfaction. Committed to leveraging my skills in a fast-paced environment to drive results.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Passengers Service Officer

Star Aviation
09.2024 - Current
  • Ensured compliance with aviation regulations regarding passenger rights by staying current on industry developments.
  • Streamlined baggage handling procedures, resulting in improved luggage tracking and fewer lost items.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Assisted family members with special requirements such as mobility assistance or specific car seat arrangements.

IT Support Specialist

Premier Fire
07.2024 - 09.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.

Education

Bachelor of Information Technology - Cyber Security And Data Analysis

Australian Catholic University
North Sydney
04.2001 -

Skills

    Application installations

    Debugging

    Network troubleshooting

    Network security

    Microsoft windows and office

    Customer service

    API integration

    Web development

Timeline

Passengers Service Officer

Star Aviation
09.2024 - Current

IT Support Specialist

Premier Fire
07.2024 - 09.2024

Bachelor of Information Technology - Cyber Security And Data Analysis

Australian Catholic University
04.2001 -

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