Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janani Thangarajah

LenahValley,Tas

Summary

Highly skilled customer service enthusiastic about ensuring optimal customer service in the hospitality and retail sectors. Energetic team player with top-notch organizational skills. Responsible and mature person who thrives in a fast-paced environment. Enjoys working as part of a team to achieve goals. Friendly and reliable customer service professional skilled in achieving targets in high-end merchandise environment. Flexible schedule and strong mathematical aptitude.

Overview

9
9
years of professional experience

Work History

Customer Service (Casual)

Little India
01.2019 - Current
  • Providing efficient and friendly customer service in a fast-paced environment
  • Effectively operated a computerised POS and EFTPOS system, including end of day cash up
  • Ensuring prompt delivery for the customers and thereby ensuring customer satisfaction.
  • Collaborated with team members to improve overall response times and service quality.
  • Enhanced customer experiences by providing timely and accurate information on products and services.

Community service Team Member (volunteer)

UNITING, Tasmania
09.2020 - 05.2021
  • Acting as a primary lead for the Christmas Hamper project, which involves organising, packing, and distributing Christmas assistance to community members in need
  • Assisting with the establishment of Uniting Community Hub
  • Providing customer service and distributing meals to, homeless individuals and families
  • Preparing assistance for community members experiencing financial crisis
  • Handling customer enquiries and complaints.

Sales Assistance (Full-Time)

Velspices
04.2015 - 04.2019
  • Greeted customers in a timely fashion while quickly determining their needs
  • Engaged with customers in a sincere and friendly manner
  • Operated a cash register for cash, credit card and voucher transactions
  • Stocked and replenished merchandise according to store merchandising layouts
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
  • Informed guests of appropriate products available to increase retail sales.
  • Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
  • Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Advance Diploma in Business -

Australian Design College
06.2021

Graduate Diploma in Management -

TasCollege
04.2020

Skills

  • Sales Experience
  • Customer Oriented
  • Goal-oriented
  • Cash Register familiarity
  • Motivated team Player
  • Retail Sales
  • Accurate money Handling
  • Strong Work ethic
  • Attention to Details
  • Committed team player
  • Product stocking
  • Skilled problem solver
  • Payment processing
  • Customer Service
  • Money Handling
  • Inventory stocking
  • Active listening skills
  • Computer Skills
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Data Entry
  • Work Prioritization
  • Store maintenance
  • Inbound Call Management
  • Customer Data Confidentiality
  • Billing Adjustments and Refunds
  • Document and Records Management

References

Rahul Thakur, 

Housekeeping and Receptionist (Wrest Point), 

M: 0468772540, E: rahul.thakur.2054@gmail.com

Timeline

Community service Team Member (volunteer)

UNITING, Tasmania
09.2020 - 05.2021

Customer Service (Casual)

Little India
01.2019 - Current

Sales Assistance (Full-Time)

Velspices
04.2015 - 04.2019

Advance Diploma in Business -

Australian Design College

Graduate Diploma in Management -

TasCollege

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Janani Thangarajah