Janaya Sheahan
Mildura,VIC
Summary
I am an enthusiastic and reliable employee with hands-on experience in customer service, payment processing, sales, serving of food and beverages and providing care to the elderly. I have strong communication, am a team player and am eager to learn new processes/skills to support overall organisational success.
Overview
5
5
years of professional experience
Work History
Care Service Employee
Southern Cross Care
12.2022 - Current
- Providing compassionate care and addressing individual needs.
- Attention to detail and adherence to protocols.
- Promoted a positive atmosphere for patients, families, and staff by maintaining effective communication and collaboration skills.
- Efficiently managed time to ensure timely completion of tasks and responsibilities.
- Assisted in training new employees and best practices for quality care.
- Demonstrated adaptability by effectively managing diverse patients with varying levels of care requirements.
- Maintained accurate records, ensuring proper documentation of patient information and cares given.
- Facilitated activities for patients, promoting engagement and social interaction within the community setting.
- Provided emotional support for patients.
- Adhered to strict infection control guidelines, minimizing the spread of illness among patients and staff members.
- Supported patients by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
- Supported dementia clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Barista/Bartender/Waitress
The Astra
08.2022 - 12.2022
- Efficiently preparing and serving beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Providing customer service
- Register/Cash handling
- Assisted in inventory management to maintain adequate stock
- Managed time effectively for both front-of-house tasks and back-of-house responsibilities during busy periods.
- Food handling
- Waiting tables
- Taking orders and making sure all information is correct.
Laboratory Technician
Buronga Hill Winery
01.2022 - 04.2022
- Gathered wine samples for laboratory tests.
- Communicated with outside parties and laboratory management regarding test results.
- Performed specific tasks with the ferments
- Develop a high standard of communication with cellar hands, lab hands and wine-makers to enhance overall business
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Supervised cleaning and maintenance of laboratory equipment
- Perform tasks in timely manner
Software Media Advisor (Christmas Casual)
JB Hifi
10.2021 - 01.2022
- Provide friendly, knowledgeable and timely customer service in a fast paced environment
- Register/Cash handling
- Storeroom replenishment
- Liaise with Management to deliver sales results/focuses
- Ability to provide customer service in multiple departments of the store
- Ability to multi-task as is required
Poultry Farm Assistant
SRS Benetook Farm
08.2020 - 01.2021
- Monitored food and water intake for all chickens contained within multiple chicken houses.
- Supervise and training of junior farm crew and assigning relevant tasks.
- Patrolled holding habitats and grazing areas to monitor animal safety.
- General customer service duties.
- Collecting, cleaning, sorting and packaging of eggs.
- General cleaning duties.
Cashier
FoodWorks
07.2018 - 10.2019
- Operated cash register, collected payments and provided accurate change.
- General Customer Service duties
- Learned roles in the Deli department to provide coverage and help keep store operational
- Stocking shelves
Education
Certificate 3 - Animal Studies (Specialising in Animal Care)
TAFE
Box Hill07.2021
Responsible Service of Alcohol (RSA) -
Online Course
02.2021
High School Diploma -
Mildura Senior College
Mildura12.2020
Work Experience -
Mildura Secondary College
Dubbo Taronga Western Plains Zoo08.2019
High School Diploma -
Red Cliffs Secondary College
Red Cliffs11.2018
Skills
- Excellent customer service skills
- Ability to work under pressure
- Excellent communication
- Ability to handle challenging customer situations
- Flexible working hours
- Ability to work alone or in a team environment
- Ability to lead junior team members
- Abide by all safety requirements
- Excellent problem-solving
- Excellent organizational skills
- Excellent time management skills
Accomplishments
- TAFE Mildura Animal Studies Success Award
Timeline
Care Service Employee
Southern Cross Care
12.2022 - Current
Barista/Bartender/Waitress
The Astra
08.2022 - 12.2022
Laboratory Technician
Buronga Hill Winery
01.2022 - 04.2022
Software Media Advisor (Christmas Casual)
JB Hifi
10.2021 - 01.2022
Poultry Farm Assistant
SRS Benetook Farm
08.2020 - 01.2021
Cashier
FoodWorks
07.2018 - 10.2019
Certificate 3 - Animal Studies (Specialising in Animal Care)
TAFE
Responsible Service of Alcohol (RSA) -
Online Course
High School Diploma -
Mildura Senior College
Work Experience -
Mildura Secondary College
High School Diploma -
Red Cliffs Secondary College
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