Summary
Overview
Work History
Education
Skills
References
Timeline
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Janaya Sherman

Logan Reserve,QLD

Summary

Highly motivated and detail-oriented Administration and Warehouse Assistant with over 3 years of experience in logistics, dispatch, and administration support. Skilled in quality assurance, freight booking, order preparation, and Microsoft Office systems. Strong background in coordinating paperwork, data entry, and operational processes, with a proven ability to meet deadlines in fast-paced environments. Seeking to bring organizational and administrative expertise to support Linfox operations.

Overview

7
7
years of professional experience

Work History

Warehouse assistant

Mackays Marketing
Larapinta, QLD
11.2023 - Current
  • Conduct quality assurance assessments to maintain product standards and compliance.
  • Manage freight bookings, including the preparation of manifests and consignment notes.
  • Process purchase orders, advance shipping notices (ASNs), and update internal systems.
  • Coordinate dispatch orders both physically and via paperwork, ensuring accuracy and timeliness.
  • Perform data entry, administrative support, and assist with documentation for warehouse and office teams.
  • Operate forklifts to support warehouse logistics and order preparation.
  • Provided occasional sales support and liaised with customers to ensure smooth delivery processes.
  • Created and processed pallet dockets to ensure accurate load accountability and compliance.
  • Handled reconsigning requests, updating systems, and freight paperwork to reflect new destinations.

Call Center Agent

Fonebox
Brisbane CBD , QLD
02.2023 - 11.2023
  • Handled high-volume inbound calls with professionalism and efficiency.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.

Retail assistant manager /Visual Merchandiser

Briscoes Group / Rebel sports
New Plymouth - New Zealand, Taranaki
12.2018 - 01.2022
  • Supervised daily operations, staff rostering, and customer service.
  • Managed merchandising, inventory, and stock rotation.
  • Ensured compliance with company policies and store presentation standards.
  • Developed leadership, team management, and retail administration experience.

Education

High School Diploma -

Inglewood Highschool
New Zealand - Inglewood
11-2019

Skills

  • Administration and data entry (Microsoft Office Suite, manifest and con notes, purchase orders, ASNs, system updates)
  • Freight and dispatch coordination
  • Quality assurance and order preparation
  • Forklift operations (licensed)
  • Customer service and sales support
  • Strong communication and problem solving
  • Time management and multitasking

References

Dylan Newburry - Mackays Marketing - Site manager 

Email - Dylan@mackaysmarketing.com.au

Contact number - 0429848447

Melissa Flannery - Mackays Marketing - Administration manager 

Email - Melissa@mackaysmarketing.com.au

Contact number - 0412529276

Timeline

Warehouse assistant

Mackays Marketing
11.2023 - Current

Call Center Agent

Fonebox
02.2023 - 11.2023

Retail assistant manager /Visual Merchandiser

Briscoes Group / Rebel sports
12.2018 - 01.2022

High School Diploma -

Inglewood Highschool

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Janaya Sherman