Jan Chloe Comia
HARKNESS,VICTORIA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Virtual Personal Administrative Assistant
Saira Ocampo - (Advisor's Assistant - StandishCo) (PART TIME WORK)
04.2023 - Current
- Utilized communication platforms such as Skype, Zoom, and email to connect with clients.
- Provided personalized administrative assistance to virtual clients.
- Compiled data from multiple sources into comprehensive spreadsheet models.
- Created and maintained detailed filing systems for client documents and data.
- Prepared expense reports according to company policies and procedures.
- Processed invoices, purchase orders, payments, and reimbursements.
- Conducted internet research projects as requested by clients.
- Researched potential business opportunities and prepared summaries for review by clients.
- Assisted in the creation of various reports, including financials, presentations, and other documents.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Performed data entry tasks, ensuring high levels of accuracy and efficiency.
- Processed invoices, bill payments, and receipts to track finances, resulting in accurate financial records.
- Processed expense reports, verifying transactions, and ensuring compliance with the budget.
TECHNICAL SUPPORT ASSOCIATE
Caterpillar DM - Accenture Inc
Quezon City, Philippines
01.2022 - 06.2022
- Performs customer request/problem identification and follows defined procedures
- Documents troubleshooting efforts and customer information in the data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by mail, web or email.
SUPERVISOR
Tips and Toes Beauty and Spa Center
Al Falah 1 Branch, Abu Dhabi, United Arab Emirates
11.2015 - 05.2019
- Oversee all salon procedures, in conjunction with company vision, mission, and values
- Check Income on daily basis and prepare report for collection
- Follow up with demands and supplies, monitor the inventory by coordinating with the shops' team Leaders
- Coordinate and implement staffs' schedules
- Generate a range of reports related to HR/ Trainings, Maintenance and Finance
- Assist the Manager in coaching and evaluating employees performance
- Motivate team members and ensure they have the confidence and skill sets to provide high level of performance
- Act as an in charge in the absence of the manager
- Encode expenses properly, monitor and control petty cash as per rules and regulations.
RECEPTIONIST
Tips and Toes Beauty and Spa Center
Abu Dhabi Marina Mall Branch, Abu Dhabi, United Arab Emirates
08.2012 - 09.2014
- Maintain and organize Shop appointment calendar / fair Line up, using Software as well as Operate telephone switchboard to answer, screen or forward calls
- Communicate all changes, cancellations and walk-ins to team members, also Keep track of the timing for performing a service by technicians
- Handle general requests for information and promotions; process delicate situations, such as customer requests, special needs and complaints and escalate to line manager
- Ensure communication ethics and promote highest level of service that meets customer satisfaction
- Update existing customer information filing system and develop relationship with guests to meet their needs and satisfaction for repeated service
- Accept responsibility for cash drawer, process customer transactions and products purchased while ensuring its reconciliation at close of shift as well as balance the daily financial revenue report and other operational reports to submit to supervisor.
VOLUNTEER NURSE
Batangas Provincial Hospital
Lemery, Batangas, Philippines
10.2010 - 10.2010
Education
Bachelor of Science in Nursing -
Lyceum of the Philippines
Batangas01.2009
Associate in Health Science Education -
Lyceum of Batangas
Batangas01.2004
Skills
- Customer Service
- Client Engagement
- Leadership & Management
- Basic Accounting
- Calendar Management
- Workflow Optimization
- Administrative Support
- Office Administration
- Account Investigation
- Report Preparation
- Analytical Thinking
- Account Balancing and Reconciliation (MYOB and XERO)
- Proficient in SALESFORCE, ZENOTI, BUILDXACT, ASANA, TRELLO and SALON IRIS
Certification
PHILIPPINE NURSING LICENSURE EXAM PASSER, 11/29/09
PERSONAL INFORMATION
Civil Status : Married
Birthday : 05 February, 1986
Nationality : Filipino
Visa Status : 482 Sub Entrant (No Working Restrictions)
Timeline
Virtual Personal Administrative Assistant
Saira Ocampo - (Advisor's Assistant - StandishCo) (PART TIME WORK)
04.2023 - Current
TECHNICAL SUPPORT ASSOCIATE
Caterpillar DM - Accenture Inc
01.2022 - 06.2022
SUPERVISOR
Tips and Toes Beauty and Spa Center
11.2015 - 05.2019
RECEPTIONIST
Tips and Toes Beauty and Spa Center
08.2012 - 09.2014
VOLUNTEER NURSE
Batangas Provincial Hospital
10.2010 - 10.2010
PHILIPPINE NURSING LICENSURE EXAM PASSER, 11/29/09
Bachelor of Science in Nursing -
Lyceum of the Philippines
Associate in Health Science Education -
Lyceum of Batangas
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