Jane Anderson

Yard and Drive Thru Manager

Fletcher Distribution Ltd PlaceMakers National Office

08.2016 - Current

Assisted in daily operations, ensuring adherence to company policies and procedures.
Supported team members by coordinating schedules and managing resource allocation.
Learned and utilized software tools for project management and reporting tasks.
Contributed to team meetings by sharing ideas for process improvements and efficiencies.
Adapted quickly to changing priorities, maintaining focus on key objectives and deadlines.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Developed familiarity with industry standards, enhancing understanding of operational workflows.
Participated in training sessions to improve skills in time management and task execution.
Provided administrative support, organizing documentation and facilitating communication between departments.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.