Jane Anderson
Auckland
Summary
Dynamic Yard and Drive Thru Manager at Fletcher Distribution Ltd, skilled in team leadership and customer service. Successfully enhanced operational workflows and improved employee engagement through strategic planning and effective training programs. Recognized for resolving conflicts and fostering a collaborative environment, ensuring high-quality service delivery and safety standards.
Overview
9
9
years of professional experience
Work History
Yard and Drive Thru Manager
Fletcher Distribution Ltd PlaceMakers National Office
08.2016 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members by coordinating schedules and managing resource allocation.
- Learned and utilized software tools for project management and reporting tasks.
- Contributed to team meetings by sharing ideas for process improvements and efficiencies.
- Adapted quickly to changing priorities, maintaining focus on key objectives and deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed familiarity with industry standards, enhancing understanding of operational workflows.
- Participated in training sessions to improve skills in time management and task execution.
- Provided administrative support, organizing documentation and facilitating communication between departments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Emergency response
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Risk management
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Adaptability and flexibility
- Attention to detail
Timeline
Yard and Drive Thru Manager
Fletcher Distribution Ltd PlaceMakers National Office
08.2016 - Current
Similar Profiles
Holly ThomasHolly Thomas
Assistant Account Manager at The PlacemakersAssistant Account Manager at The Placemakers
BRENDAN CAIRNSBRENDAN CAIRNS
Yardman/Forklift Operator at PlacemakersYardman/Forklift Operator at Placemakers
James CullenJames Cullen
Dispatcher at PlacemakersDispatcher at Placemakers
Mark CaMark Ca
IT Support Technician at ONE STOP PAKIT Support Technician at ONE STOP PAK
Lucas OsborneLucas Osborne
Analyst - Financial Advisory Services at Grant Thornton New Zealand LimitedAnalyst - Financial Advisory Services at Grant Thornton New Zealand Limited