Summary
Overview
Work History
Education
Skills
Timeline
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Jane Argue

Warriewood,NSW

Summary

With over 30 years proven experience within the swim industry, currently holding the staff and Program Manager at our Terrey Hills Campus and Program Manager of our Narrabeen campus.

I am Professional and experienced Program Manager of 2 locations which has prepared me for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.

I am excited at the prospect of being considered for this role.

Overview

15
15
years of professional experience

Work History

Staff and Program Manager & Program Manager NSA

Terrey Hills Swim School
01.2018 - Current
  • Manage 35 + staff over 2 locations Terrey Hills Swim School and Narrabeen Swim Academy
  • Format and deliver the weekly program according to the set stroke schedule.
  • Replace staff for relief or permanent shifts
  • Screen and hire of new staff through the Swim Schools onboarding process.
  • Established positive relationships with customers and staff members.
  • Respond sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Engage and encourage a great working relationship within the Management team.
  • Social Media for both THSS and NSA
  • Work within financial budgets
  • Oversee management meeting for both sites .
  • Build great working relationships with junior staff which in effect creates a strong team environment.
  • Implement and deliver ongoing training programs to our teachers.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Reduced operational costs by scheduling of classes according to demand and season
  • Organise annual CPR, senior First aide and Fire safety course for all staff.
  • Check and approve weekly pays through Xero for all staff

Swim Teacher, Pool Deck Supervisor & Office Admin

Pat Taylor Swim School
01.2010 - 12.2017
  • Taught swimming to children 6months to 12 years
  • Supervised the running of shifts
  • Coordinated with other instructors to maintain a consistent curriculum across all Swim Teacher team members.
  • Mentored junior teachers. Sharing teaching strategies for continuous improvements.
  • Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
  • Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
  • Managed inventory of swimming equipment, ensuring proper maintenance and availability for each class session.
  • Customer service duties , booking swimmers into assessed levels, dealing with complaints professionally and fairly.

Education

Certificate - Special Needs

Autism Swim
06-2019

Certificate - Swimming

ASCTA
Swimming Australia
11-2010

Skills

  • Strong time management
  • Effective communication skills
  • Personable
  • Conflict resolution
  • Delegation
  • Adaptability
  • Strategic thinking
  • Collaboration
  • Technical proficiency

Timeline

Staff and Program Manager & Program Manager NSA

Terrey Hills Swim School
01.2018 - Current

Swim Teacher, Pool Deck Supervisor & Office Admin

Pat Taylor Swim School
01.2010 - 12.2017

Certificate - Special Needs

Autism Swim

Certificate - Swimming

ASCTA

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Jane Argue