Jane Askew
Hobart,TAS
Summary
Adept at driving operational excellence and team cohesion, I leveraged skills in staff management and multitasking to enhance team productivity at In The Hanging Garden. My knack for fostering employee motivation and attention to detail ensured high client satisfaction and streamlined workflows, positioning myself as a pivotal leader in fast-paced environments. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor
In The Hanging Garden
06.2019 - Current
- Oversaw daily operations of the venue, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Concierge
One Care
03.2014 - 10.2015
- Providing, mentoring and coaching to existing/new staff.
- Maintaining safe food handling.
- Undertaking risk assessments to ensure a safe work environment.
- Handling customer complaints with resolutions.
- Providing a duty of care to colleagues and clients.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
Food and Beverage Attendant
Searson Buck
10.2012 - 12.2014
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Food and Beverage Attendant
Waji Catering
02.2012 - 11.2014
- Function management and coordination
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Coordinating bar operations
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Attention to Detail
- Team building
- Organizational Skills
- Idea Development and Brainstorming
Education/Training
Certificate 2 Bar and Gaming
Drysdale 2012
Certificate 2 Hospitality
Drysdale 2011
Bar Mixology
Drysdale 2011
Additional Information
Gaurav Shretha
Venue Operations Manager
In The Hanging Garden
0481345203
Jaclyn Macpherson
Former Venue Operations Manager
In The Hanging Garden
0472671155
Timeline
Supervisor
In The Hanging Garden
06.2019 - Current
Concierge
One Care
03.2014 - 10.2015
Food and Beverage Attendant
Searson Buck
10.2012 - 12.2014
Food and Beverage Attendant
Waji Catering
02.2012 - 11.2014
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