Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Boys

North Coogee,WA

Summary

Professional with extensive experience in customer service within travel and tourism, and other industries. Proven ability to enhance client satisfaction through effective communication and problem resolution. Recognized for strong teamwork and a results-driven approach, fostering positive morale and engagement.

Overview

43
43
years of professional experience

Work History

Silver Chain
05.2012 - 08.2023
  • Coordinated scheduling for volunteer home visits to clients.
  • Liaised with clients to gain feedback and to ensure their expectations were being met.
  • Facilitated onboarding and orientation for new volunteers.
  • Resolved client issues through thorough follow-up
  • Led team meetings to enhance communication, education & enhance team morale among volunteers.
  • Implemented & evaluated volunteer feedback to improve their experience with the organization.
  • Communicated regularly with volunteers to address concerns and provide necessary support and ensure they felt valued and appreciated.
  • Managed volunteer database, tracking service hours for monthly reporting

Medical Receptionist

Peak Podiatry
03.2010 - 05.2012
  • Warmly greet patients to ensure they felt welcome and valued
  • Answered incoming calls, assisted patients with enquiries, delivering prompt, exceptional customer service at all times.
  • Scheduled appointments and followed up with patients to confirm attendance.
  • Processed payments and resolved billing enquiries efficiently.
  • Prepared invoices, and correspondence using various software applications.

Travel & Tourism Lecturer

North Metropolitan TAFE Perth
01.1998 - 01.2010
  • Designed and delivered engaging course content for diverse students from all backgrounds and ages.
  • Created a positive learning environment through a friendly, approachable manner
  • Patiently assisted students to review material, explain exam questions and answer concerns.
  • Developed lectures to allow for different learning styles, and to maximizing students' understanding and enjoyment of the course
  • Monitored and evaluated student progress, providing careful, constructive feedback to help them achieve their goals

Customer Ticketing Office Supervisor

Cathay Pacific Airways
01.1981 - 08.1994
  • Supervised daily office operations for a leading international airline.
  • Coordinated schedules and assignments for office staff to ensure workflow efficiency.
  • Supervised, trained and mentored staff members in implementing procedures
  • Resolved customer complaints regarding products or services offered by the company.
  • Provided technical support to staff members using computers or other electronic devices.
  • Attended weekly staff meetings to discuss current issues affecting the department.
  • Coordinated staff training programs related to productivity improvement initiatives.
  • Conducted regular performance evaluations for staff members.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Guided staff in handling difficult or complex problems.

Education

Certificate III - Tourism And Travel Management

North Metropolitan TAFE
Perth, WA
01-1990

Skills

  • Professional telephone manner
  • Active listening
  • Empathy
  • Customer-focused approach
  • Effective communication
  • Autonomous work
  • Microsoft Office proficiency
  • Team collaboration
  • Problem solving

Timeline

Silver Chain
05.2012 - 08.2023

Medical Receptionist

Peak Podiatry
03.2010 - 05.2012

Travel & Tourism Lecturer

North Metropolitan TAFE Perth
01.1998 - 01.2010

Customer Ticketing Office Supervisor

Cathay Pacific Airways
01.1981 - 08.1994

Certificate III - Tourism And Travel Management

North Metropolitan TAFE

Similar Profiles

CREATE PROFILE
Jane Boys