Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Jane Dowling

Bilambil Heights,NSW

Summary

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Area of expertise with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Money Room Clerk

Norths Collective
07.2023 - Current
  • Streamlined accounting processes by implementing efficient organizational systems and procedures.
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Coordinated with external auditors to resolve discrepancies.
  • Improved cash handling efficiency by implementing new counting procedures and organizing currency in a systematic manner.
  • Enhanced security measures for the money room by conducting regular audits and maintaining an updated log of all transactions.
  • Streamlined communication with other departments by using clear and concise reporting methods, ensuring accurate financial information was relayed promptly.
  • Maintained high levels of accuracy and attention to detail, minimizing errors in daily cash reconciliations.
  • Supported company growth initiatives by effectively managing increased workloads during peak seasons or promotional events.
  • Assisted management with budget preparation by providing accurate records of all money room operations, including cash inflows and outflows.

Gaming Supervisor

Seagulls Club
05.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
  • Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
  • Streamlined operations by implementing effective scheduling strategies to optimize staff coverage during peak hours.
  • Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
  • Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
  • Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.

Customer Service Representative

Seagull Club
01.2005 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Skills

  • Invoice Verification
  • Business Correspondence
  • Account Reconciliation
  • Data Entry
  • Data Analysis
  • Customer Service
  • Regulatory Compliance
  • Administrative Support
  • Accounts Payable
  • Teamwork and Collaboration
  • Customer Relations

Accomplishments

  • Supervised team of 15 staff members.

Timeline

Money Room Clerk

Norths Collective
07.2023 - Current

Gaming Supervisor

Seagulls Club
05.2022 - 06.2023

Customer Service Representative

Seagull Club
01.2005 - 05.2022

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Jane Dowling