Jane Elliott
Croydon,NSW
Summary
Passionate hospitality professional and accomplished licensee at Blues Point Hotel and Nags Head Hotel dedicated to excellent customer service. Adept in P&L management and operations optimization, leading to significant business growth. Excelled in leadership and team building, enhancing staff productivity and customer satisfaction. Proven track record in implementing cost-saving strategies and driving profitability, with a strong focus on results and continuous improvement through customer relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Venue General Manager
Blues Point Hotel
McMahon's Point, Sydney
08.2022 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Licensee
Nags Head Hotel
Glebe, NSW
02.2018 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Licensee
Blues Point Hotel
McMahon's Point, NSW
02.2014 - 02.2018
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Psychology
Macquarie University
Sydney, NSWSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Customer Relations
- Training and Development
- Time Management
Certification
Current NSW RSA, RCG and Licensee
Timeline
Venue General Manager
Blues Point Hotel
08.2022 - 06.2024
Licensee
Nags Head Hotel
02.2018 - 07.2022
Licensee
Blues Point Hotel
02.2014 - 02.2018
No Degree - Psychology
Macquarie University