Jane Escobar
Sydney,NSW
Summary
Results-driven HR professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
16
16
years of professional experience
Work History
People & Culture Leader
Strata Sense
01.2025 - Current
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Implemented data-driven approaches for workforce planning, enabling proactive talent management decisions.
- Introduced innovative training programs that enhanced skillset among staff members and improved overall performance levels within the organization.
- Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
National Operations Manager Employee Relations
Peninsula Australia (Formerly Employsure)
10.2023 - 01.2025
- Leading a nationwide 24/7 employee relations call centre that handles small to complex employee relations matters of Peninsula’s Australia-wide client base of 25,000.
- Managing business operations, staffing & rostering, training and development, performance and continuous improvement, client outcomes and compliance with SLAs
- Improved client service delivery by 25% by streamlining processes and implementing efficiency-driven strategies.
- Conducted investigations into complex client employee relations issues escalated by managers and customer experience team to determine liability.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Supported change management initiatives within the organization by facilitating clear communication channels between employees at all levels.
- Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Reduced turnover rates by identifying areas of concern and addressing employee issues proactively.
Employment Relations Consultancy Manager NSW/WA
Employsure
01.2023 - 10.2023
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Supported employees during times of change or restructuring through transparent communication efforts, leading to improved morale during transitions.
- Resolved conflicts and disputes through mediation and negotiation, fostering a positive work environment.
- Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
- Partnered with talent acquisition teams on defining and promoting the employer brand, enhancing the organization''s ability to attract top talent.
- Increased overall company performance by identifying key areas for improvement in employee relations strategies.
- Managed sensitive personnel issues discreetly while adhering closely to confidentiality guidelines outlined in company policies or legal requirements.
Senior Employee Relations Advisor
Employsure
06.2022 - 01.2023
- Strong employee relations experience - including complex investigations, performance management processes, grievances, coaching employees and leaders through workplace conflict
- Managed 15-20 cases per day
- Advised management and HR on collective agreements, employee contracts and employment legislation with recommendations on appropriate courses of action
- Demonstrated ability with modern award interpretation across all 121 awards
- Experience in interpreting and providing guidance on employment legislation (specifically the Fair Work Act and National Employment Standards)
- Generalist HR activities - full employee lifecycle experience, identification and resolution of cultural issues and partnering with middle and senior management
- Advised on matters such as disciplinary, redundancies, deeds of release, Independent/Subcontractors and workers compensation, grievances, sexual harassment and bullying.
Senior Employment Consultant
WISE EMPLOYMENT
11.2018 - 06.2022
- Implemented targeted outreach initiatives targeting underrepresented populations such as veterans or individuals with disabilities, promoting diversity and inclusion in the workforce.
- Assisted in the design of effective company-wide talent acquisition strategies, reducing hiring costs and time-to-fill ratios.
- Collaborated with employers to identify workforce needs, establishing strong professional relationships.
- Built a robust network of employer contacts across various industries to source new job openings for clients quickly.
- Provided ongoing support to placed candidates during their transition into new roles, ensuring smooth integration into companies'' cultures.
- Increased client satisfaction by providing tailored consultancy services and support.
- Mentored junior consultants to develop their expertise in employment services, fostering a supportive work environment.
- Led workshops on resume writing, interview preparation, and networking techniques to boost job seekers'' confidence.
Events & Venue Operations Manager
Hoyts Cinemas
03.2009 - 06.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Diploma - HR Management
Australian Institute of Management
Sydney, NSW06-2020
BSc Nursing
Avondale College
Morriset, NSW10.2009
Skills
- Labor Relations (HR/IR)
- Problem Solving
- Team Leadership
- Continuous improvement
- Relationship building
- Strategic planning
- Influencing others
- Stakeholder engagement
- Risk assessment
- Talent development
- KPI development
- Training and mentoring
Accomplishments
Designed and launched a company-wide leadership development program targeting emerging managers, resulting in a 35% increase in internal promotions and a 20% improvement in employee engagement scores within 12 months. The program included tailored learning modules, peer coaching, and performance-based milestones, aligning leadership capability with business strategy and succession planning.
Languages
Spanish
Native or Bilingual
Timeline
People & Culture Leader
Strata Sense
01.2025 - Current
National Operations Manager Employee Relations
Peninsula Australia (Formerly Employsure)
10.2023 - 01.2025
Employment Relations Consultancy Manager NSW/WA
Employsure
01.2023 - 10.2023
Senior Employee Relations Advisor
Employsure
06.2022 - 01.2023
Senior Employment Consultant
WISE EMPLOYMENT
11.2018 - 06.2022
Events & Venue Operations Manager
Hoyts Cinemas
03.2009 - 06.2018
Diploma - HR Management
Australian Institute of Management
BSc Nursing
Avondale College
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