Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jane Francis

Wangaratta,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Activies/Events Organiser

Bunnings
Wangaratta, VIC
05.2023 - Current
  • Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
  • Coordinated with marketing team for promotional materials for each event.
  • Managed event staff onsite during each event to ensure smooth operations.
  • Designed surveys to collect feedback from attendees after each event.
  • Ensured compliance with safety regulations at all times during events.
  • Established protocols for responding quickly and efficiently to customer inquiries or complaints before, during, and after an event.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Marketed and publicized special events in social calendars.

Service Desk Supervisor

Bunnings
Wangaratta, Vic
09.2015 - 05.2023
  • Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Coached, trained and mentored team members in order to build a cohesive support unit.
  • Ensured timely resolution of customer inquiries by providing accurate troubleshooting steps or escalating issues as necessary.
  • Conducted regular meetings with the team to review current processes and identify areas for improvement.
  • Responded promptly to escalations from customers or internal stakeholders related to IT services.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Manager

Pomona Service Station
Pomona, QLD
03.2012 - 09.2015
  • Provided exceptional customer service to ensure customer satisfaction.
  • Operated cash register, processed payments, and balanced drawer daily.
  • Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
  • Maintained cleanliness of store area including wiping down counters and sweeping floors.
  • Ensured safety procedures were followed in accordance with OSHA regulations when handling hazardous materials such as fuel or cleaning supplies.

Retail Sales Associate

Pet Goods Direct
Noosa, QLD
12.2010 - 03.2012
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.

Owner Manager

Belchester Park Equestrian Centre/Angus Cattle Stud
Cooroy, QLD
05.2002 - 12.2010
  • Hosted special events to boost brand awareness and increase community engagement.
  • Instructed riders in basic horsemanship skills, including grooming, tacking up and leading the horse.
  • Created lesson plans to teach riding fundamentals such as balance, steering, and control of the horse.
  • Monitored student progress and provided feedback on their performance during lessons.
  • Ensured proper care and maintenance of cattle by providing feed, water, and shelter.
  • Monitored health of livestock on a regular basis to identify any signs of illness or injury.
  • Performed routine inspections of pastures and fences to ensure they were safe and secure for animals.
  • Maintained records of animal health, production, and other activities related to the farm.
  • Assisted with calving season including birthing cows, administering vaccinations, and tagging calves.
  • Managed breeding program by selecting bulls based on desired traits such as size or temperament.
  • Operated farm equipment such as tractors and hay balers to maintain pastures and hay fields.

Owner Manager

Cooroy Saddlery
Cooroy, QLD
05.2002 - 12.2009
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Education

High School Diploma -

St Mary Redclif
Bristol,UK
07-1977

Skills

  • Interpersonal Communication
  • Recordkeeping
  • PPE Compliance
  • Collaboration
  • Task Prioritization
  • Attention to Detail

Certification

  • Current First Aid Certificate
  • Working With Children Compliance
  • Reptile Handler's Licence

Timeline

Activies/Events Organiser

Bunnings
05.2023 - Current

Service Desk Supervisor

Bunnings
09.2015 - 05.2023

Customer Service Manager

Pomona Service Station
03.2012 - 09.2015

Retail Sales Associate

Pet Goods Direct
12.2010 - 03.2012

Owner Manager

Belchester Park Equestrian Centre/Angus Cattle Stud
05.2002 - 12.2010

Owner Manager

Cooroy Saddlery
05.2002 - 12.2009

High School Diploma -

St Mary Redclif

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Jane Francis