Jane Gillies
Maroubra,NSW
Summary
Experienced Spa Therapist with over 28 years of experience . Excellent reputation for resolving problems and improving customer satisfaction. Knowledgeable Licensed Massage Therapist with 28 years of experience. Personable, reliable and business-savvy. Educated in wide range of massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Built a strong relationship with clients and staff, I enjoy being a team player .
Overview
48
48
years of professional experience
Work History
Spa Therapist
Self Employed
Sydney
01.1991 - Current
- Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
- Maintained clients' treatment records and designed long-term care programs for return customers.
Hotel Receptionist
Hotel New Hampshire
01.1990 - 01.1991
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
Spa Therapists
David Jones
Sydney, NSW
01.1983 - 01.1990
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Built relationships with clients , and a team player
Copy Girl
Fairfax Media
02.1978 - 04.1983
- Worked flexible hours; night, weekend, and holiday shifts.
- Ran errands for journalists
- Research for journalists
- Answered telephone enquiries
- Filed newspaper articles
Education
Diploma of Massage Therapy - Massage
Australasian College of Natural Therapies
Sydney03.1983
Diploma of Beauty Therapy - Spa Therapy
Madame Korner
Sydney, NSW03.1982
Higher School Certificate -
Sydney Girls High School
Sydney1981
Skills
- Guest services expertise
- Customer service
- Swedish Massage/ Spa therapies
- Scheduling
- Customer consultation
- Relationship building and management
- Diagnosing
- Excellent team player
- Professional demeanor
Timeline
Spa Therapist
Self Employed
01.1991 - Current
Hotel Receptionist
Hotel New Hampshire
01.1990 - 01.1991
Spa Therapists
David Jones
01.1983 - 01.1990
Copy Girl
Fairfax Media
02.1978 - 04.1983
Diploma of Massage Therapy - Massage
Australasian College of Natural Therapies
Diploma of Beauty Therapy - Spa Therapy
Madame Korner
Higher School Certificate -
Sydney Girls High School
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