Jane Grace
Seaford,Victoria
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude, and in a timely manner. Willingness to take on added responsibilities to meet team goals. Passionate about learning and committed to continual improvement.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem solving skills.
Overview
18
18
years of professional experience
Work History
STRATEGIC LEAD – COMMUNITY SAFETY
City of Port Phillip
01.2023 - 10.2023
- Developed and maintained relationships with community partners to build program scope.
- Managed data collection and reporting processes to ensure accurate and timely information for program evaluation purposes, leading to continuous improvement efforts.
- Established strong relationships with local organisations, fostering collaboration and resource-sharing efforts for enhanced service delivery and resolve community safety concerns.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
COMMUNITY ADVOCACY OFFICER – Safer Streets Project
City of Greater Dandenong
09.2022 - 01.2023
- Led development, design, and implementation of Safer Streets Project, new initiative for Council.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing workloads and increasing operational efficiency.
- Enhanced communication between team members by organising regular meetings and fostering open dialogue.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Managed budgets effectively, prioritising resource allocation for maximum impact on departmental goals.
- Utilised data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Evaluated community needs and feedback to drive service improvements.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
SENIOR COVID PROJECT OFFICER
City of Greater Dandenong Council
04.2022 - 09.2022
- Managed strategic and operational matters for three State Government funded projects, with direct team of nine members.
- Coordinated work efforts across multiple departments fostering cohesive environment conducive to achieving project success efficiently.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Reported regularly to managers on project budget, progress, and technical problems.
- Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Implemented quality control measures to minimise errors and maintain high standards throughout project lifecycle.
- Analysed project data to identify trends and areas for improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Allocated project resources to drive productivity and maximise efficiency.
- Developed and deepened relationships with key stakeholders.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
MANAGER LIBRARIES, BUILDING HUBS & PARTNERSHIP AND SOCIAL DEVELOPMENT
City of Kingston
06.2019 - 12.2021
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve community concerns and and meet expectations.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on organisations plans and direction.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
LIBRARY RESOURCES & INFORMATION COORDINATOR
Mornington Peninsula Shire Council
01.2017 - 06.2019
- Data analysis and evaluation of collections and budgets.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Streamlined information flow by implementing efficient coordination processes and procedures.
- Managed incoming inquiries, directing them to appropriate personnel for prompt resolution and increased customer satisfaction.
- Evaluated program effectiveness to determine return on investment.
- Coordinated cross-functional projects, ensuring successful completion within established deadlines and budget constraints.
- Developed comprehensive reports for senior management review, facilitating informed strategic decisions.
- Completed bi-weekly payroll for several employees.
- Organised training sessions for staff members on new software applications, enhancing overall proficiency levels.
- Contributed to development of policies and procedures relating to information management practices within organisation.
- Developed and maintained strong working relationships with external partners, including vendors and other industry professionals, to facilitate effective information exchange and collaboration.
- Provided crucial support during audits by gathering required documentation and responding to auditor inquiries accurately and promptly.
- Maintained strict confidentiality in handling sensitive information, safeguarding company reputation and employee privacy.
- Enhanced data accuracy for management decision-making through meticulous record-keeping and documentation.
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
MANAGER COMMUNITY ENGAGEMENT
Yarra Plenty Regional Library
07.2005 - 12.2016
- Strategic and operational management of community engagement across region, establishing strong partnerships with community, key stakeholders.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated partnerships with external stakeholders to maximise business opportunities and extend network reach within industry sector.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant increase in usage of services and programs.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led change management initiatives to drive organisational transformation without compromising employee morale or productivity levels.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Identified issues, analysed information and provided solutions to problems.
- Successfully managed budgets and allocated resources to maximise productivity and excellent service delivery.
Education
Bachelor of Arts - Librarianship
University of Ballarat
Ballarat, VICMental Health First Aid
Mental Health First Aid Australia
Skills
- Analytical Thinking
- Task Prioritisation
- Excellent Communication
- Multitasking
- Problem Resolution
- Recordkeeping
- Administration and management
- Relationship Building
- Organised and detail-oriented
- Microsoft Office
Activities
- Fearless Leadership (2023)
- Human Synergistics - Life Styles Inventory (LSI) 1 and 2 (2021)
- Australian School of Applied Management - Advanced Leadership Program (2016 - 2017)
- Public Libraries Victoria (PLV) Public Health and Wellbeing Framework Working Committee (2019 – 2021)
- LGPro Membership (2014-2021)
References
- Bryce Craggs, Executive Manager, City of Port Phillip
0419 529 676
- Scot Walker, Emergency Management Coordinator,
City of Greater Dandenong
0429 124 883
- Mauro Bolin, Executive Manager, Kingston Council
0418 538 184
- Christine Mackenzie, Past CEO Yarra Plenty Regional Libraries,
0417 326 148
Timeline
STRATEGIC LEAD – COMMUNITY SAFETY
City of Port Phillip
01.2023 - 10.2023
COMMUNITY ADVOCACY OFFICER – Safer Streets Project
City of Greater Dandenong
09.2022 - 01.2023
SENIOR COVID PROJECT OFFICER
City of Greater Dandenong Council
04.2022 - 09.2022
MANAGER LIBRARIES, BUILDING HUBS & PARTNERSHIP AND SOCIAL DEVELOPMENT
City of Kingston
06.2019 - 12.2021
LIBRARY RESOURCES & INFORMATION COORDINATOR
Mornington Peninsula Shire Council
01.2017 - 06.2019
MANAGER COMMUNITY ENGAGEMENT
Yarra Plenty Regional Library
07.2005 - 12.2016
Bachelor of Arts - Librarianship
University of Ballarat
Mental Health First Aid
Mental Health First Aid Australia
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