Jane Halliday
Labrador,QLD
Summary
A sincere and warm approach to excellent customer relations aptitude and relationship-building skills, Proficient in using independent decision-making skills and sound judgment to positively impact company success.
An extremely compassionate professional with a
goal of becoming a Funeral Celebrant and enhancing awareness and support for the bereaved.
Overview
39
39
years of professional experience
Work History
City Cave Southport Remedial Massage Therapist
12.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Maintained accurate and up-to-date client records.
Remedial Massage Therapist Owner/Manager
Feel The Difference
08.1992 - Current
- Effective listening skills and the ability to provide emotional support whilst maintaining professional boundaries and objectivity
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Key Responsibilities Provide remedial massage and NST to clients with a wide range of health issues; clients include children, young adults, mature adults, the elderly, and intellectually impaired
- Documentation of client information within confidentiality guidelines
- Management of data base and client records
- Develop, promote and present seminars and workshops
- Including the development of Social network site and website Management of business including financial planning, marketing and promotions
- The ability to write client notes that are clear, factual, objective and accurate
- A capacity for self-management with well-developed planning, organisational and time management skills
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- The ability to manage a budget and monitor expenditure to ensure that the Centre was profitable
- The ability to lead and motivate the team of practitioners
- Confident and articulate communication skills
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Independent Sales Agent
Pure Water Systems, PWS
01.2014 - 09.2014
- Key Responsibilities Collate and provide timely reports for PWS staff and my records
- Attend pre book lead appointments with effective time management In home demonstrations to educate prospects and customers Invoicing clients for product purchase both manually and using intranet
- Rapport Building with Prospects and Customers Liaising with staff to achieve efficient customer service
- Data input for reports using Excel
- Knowledge & skills required
- Effective Communication skills
- Knowledge of Pure Water Systems Products and procedures
- Effective Team Work
- Ability to accept change in the workplace
- Effective Time Management Skills for lead bookings
- Effective Reporting Skills using Excel
- Ability to prioritise tasks, good organisational skill
Logistics Clerk
Challenge Recruitment/Amatil Coca Cola Pty
09.2008 - 07.2010
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Hospitality Supervisor and Bar Manager
Various Locations In Australia
01.1985 - 01.1992
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Certificate IV - Funeral Celebrant
Rose Training
Brisbane, QLD10.2023
Certificate in Hypnotherapy And Rapid Transformational Therapy - Psychology
Rapid Transformational Therapy Institute
United KIngdom11.2021
Certificate in Counselling & Gestalt Psychotherapy - Psychology
Conflict Resolutions Australia
Brisbane, QLD2014
Diploma of Applied Social Science - Psychology
Australian College of Applied Psychology
Brisbane, QLD11.2013
Certificate in Neurostructural Integration Tech - Massage Therapy
International Institute of Applied Health Science
Victoria, Australia05.2008
Certificate in Expressive Therapies - Psychology
Expressive Therapies Institute of Australia
Brisbane, QLD2008
Certificate in Natural Therapy Remedial Massage -
Natural Therapy Academy of Brisbane
Brisbane, QLD1994
Skills
- Interpersonal Communication
- Customer Relations and Service
- Conflict Resolution Skills
- Written and Verbal Communication Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- Self-Motivated
- Dependable and Responsible
- People and Culture
- Social Perceptiveness
- Training and Development
- Healthcare Professional Consultations
- Business Management
Affiliations
Senior First Aid & CPR Certificate Queensland Ambulance Communication and Leadership Program Toastmasters
Additional Information
- Personal qualities of initiative, flexibility, resourcefulness and resilience
- I have a strong background as a Remedial Massage Therapy caring and supporting people in my own business for over 30 years.
- I am a quietly confident person with a strong sense of who I am and what I value.
- I am known as a loyal and supportive person who works well with others in a multidisciplinary team setting
- The ability to connect with others compassionately and empathetically whilst allowing their innate strengths to surface in a safe and respectful environment. .
- A cooperative and teachable attitude, I stay committed to an ongoing Personal Development and have a willingness to explore new opportunities and attain new skills in fields that align with my personal and professional values.
- Current Education CHC41015 - Certificate IV in Funeral Celebrancy
Interests
- Swimming
- Outrigging
- Biking
- Sand Art
- Art Therapy
Referees
Andrea Plumb
Work colleague
Mobile: 0411 384 381
Amanda Heron
Colleague and client
Mobile: 0420 688 224
Gayle Munn
Indigenous Referee:
Mobile: 0431 143 201
Madonna Spark
Massage client over 30-years
Mobile: 0432 838 754
Timeline
City Cave Southport Remedial Massage Therapist
12.2022 - Current
Independent Sales Agent
Pure Water Systems, PWS
01.2014 - 09.2014
Logistics Clerk
Challenge Recruitment/Amatil Coca Cola Pty
09.2008 - 07.2010
Remedial Massage Therapist Owner/Manager
Feel The Difference
08.1992 - Current
Hospitality Supervisor and Bar Manager
Various Locations In Australia
01.1985 - 01.1992
Certificate IV - Funeral Celebrant
Rose Training
Certificate in Hypnotherapy And Rapid Transformational Therapy - Psychology
Rapid Transformational Therapy Institute
Certificate in Counselling & Gestalt Psychotherapy - Psychology
Conflict Resolutions Australia
Diploma of Applied Social Science - Psychology
Australian College of Applied Psychology
Certificate in Neurostructural Integration Tech - Massage Therapy
International Institute of Applied Health Science
Certificate in Expressive Therapies - Psychology
Expressive Therapies Institute of Australia
Certificate in Natural Therapy Remedial Massage -
Natural Therapy Academy of Brisbane
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