Jane Hancock
Wilston
Summary
A committed, client-focused, and highly influential senior health C- suite leader with strategic vision, service delivery expertise and an exceptional track promoting health equity, directing clinical reform at top-level by dramatically improving performance, patient safety and public health in fast-paced, challenging settings
Overview
39
39
years of professional experience
Work History
Chief Operating Officer
Metro North Hospital and Health Service
01.2022 - Current
- Provided leadership to Clinical Directorates which ensured an activity and planned care target turn around for 2022-2023
- Supported the Health Equity Strategy through advocacy, demonstrating cultural responsiveness and culturally safe leadership
- Led the on-time commissioning and operational opening of Satellite Hospitals at Kabul, Yarun & Kallangor
- Provided executive sponsorship for strategic projects including; Herston Quarter Development, Metro North Coaching & Occupational Violence Programs
- Established an approach to management of outpatients using artificial intelligence improving audit processes and outcomes
- Championed greater visibility of performance through development & implementation Performance Accountability Framework and integrated business planning framework
COVID Health System Response Lead (Secondment)
Queensland Health
01.2021 - 01.2022
- Enabled a system wide digitally enabled model of care for COVID through fostering collaborative relationships
- Provided leadership with partners successfully commissioning the Queensland Regional Accommodation Centre
- Identified with key stakeholders an approach to the COVID Recovery including the 15 prioritised recovery domains
- Led the development of a resilience and communication strategy that has been recognised nationally by the EMPA
Health Service Chief Executive
Central West Hospital and Health Service
01.2016 - 01.2022
- Won a reputation as an inspirational & values, culturally safe- leader with operational acumen with analytical expertise
- Forged strong relations with clients, partners & stakeholders at top-level building trust & influencing strategic decisions
- Capitalised on opportunities to maximise collaboration & drive value-based healthcare improving clinical outcomes
- Devised strategy & oversaw service delivery achieving system-wide improvements & healthcare standards accreditation
- Negotiated/secured Department of Health endorsement/funding & successfully implemented capital redevelopments
- Established innovative organisational/clinical governance & compliance frameworks driving transformation
- Recruited, trained & developed senior staff championing best practices, upskilling teams & improving performance
Executive Director Operations/Chief Operating Officer
Gold Coast Hospital and Health Service
01.2013 - 01.2016
- Promoted to Executive Director Operations from Director Public- Private Partnership Development
- Led strategic vision, planning & impeccably directed 5000 staff to deliver quality clinical & nonclinical services
- Negotiated/implemented service agreements worth $1.15bn raising standards & exceeding healthcare targets
- Optimised resources & patient access to deliver clinical service excellence in line with community priorities
- Analysed and decentralised structures to improve decision making & resource/workforce/financial management
- Commissioned 6 new tertiary services & built relations with government, community groups & service partners
- Fostered organisational change & ensured delivery of major contracts meeting SLAs despite complex challenge
Executive Director Public-Private Partnership Development
Gold Coast Hospital and Health Service
01.2012 - 01.2013
- Devised/developed strategy at top-level & successfully expanded Gold Coast Health's public-private partnerships
- Researched/capitalised on opportunities & led governance structure reforms to exceed clinical & care objectives
- Developed collaborative strategic alliances & networks of advisors including central government bodies
- Leveraged political acumen/contacts to successfully increase the organisation's profile nationally & internationally
Executive Director - Emergency Critical Care & Support Services
Gold Coast Hospital and Health Service
01.2010 - 01.2012
- Led emergency critical care & support services as Executive Director of the Gold Coast Hospital & Health Service
- Analysed complex issues & developed plans to expand 2 hospitals and improve quality care and patient services
Project Director | Senior Project Manager | Director Shared Services | Nurse Manager / Practice Coordinator
Queensland Health | Mater Health Services | Various Hospitals | Royal Australian Regular Army
01.1986 - 01.2010
- Key Project Executive Group member ensuring quality service delivery at Queensland Children's Hospital (2006-10)
- Devised a unique business case for QCH100% compliant with government guidelines to secure $800 million
- Rapidly progressed to Mater Health Services Senior Project Manager and Director Shared Services (2001-06)
- Exploited synergies & led shared service resources in the Adult, Children's & Women's Hospitals as director (2003)
- Implemented KPIs and developed/managed innovative service delivery models as nurse manager (2001-03)
- Managed teams, improved clinical standards and increased critical care nurses from 12% to 60%+ in just 2 years
- Nurse Unit Manager for Holy Spirit Hospital (1995-01) and Royal Brisbane Hospital Course Coordinator (1993-95)
- Rose from Nursing Officer to the rank of Major in the Royal Australian Army Nursing Corps (1986-96)
- Excelled as a registered and Charge Nurse for the Prince of Wales and Prince Henry Hospital Group (1982-85)
Education
MBA (Health) -
Southern Cross University
BEd - Nursing
University of New England
Dip App Sci - Nursing Education
Queensland University of Technology
Graduate -
Australian Institute of Company Directors
Graduate - Executive Fellows Program
Australian New Zealand School of Government
Executive Masters Public Administration -
Australian And New Zealand School of Government
06-2025
Skills
- Cross-functional teamwork
- Strategic planning
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Corporate governance
- Relationship and team building
- Ethical leadership
- Compliance monitoring
- Policy analysis
- Federal and state regulations
- Compliance procedures
- Risk management strategies
- Inspirational leadership
Affiliations
- Non-Executive Director, Leukaemia Foundation Australia
- Adjunct Professor, Faculty of Health and Behavioural Sciences, University of Queensland
- Adjunct Associate Professor, Murtupuni, Centre for Rural and Remote Health, James Cook University
Timeline
Chief Operating Officer
Metro North Hospital and Health Service
01.2022 - Current
COVID Health System Response Lead (Secondment)
Queensland Health
01.2021 - 01.2022
Health Service Chief Executive
Central West Hospital and Health Service
01.2016 - 01.2022
Executive Director Operations/Chief Operating Officer
Gold Coast Hospital and Health Service
01.2013 - 01.2016
Executive Director Public-Private Partnership Development
Gold Coast Hospital and Health Service
01.2012 - 01.2013
Executive Director - Emergency Critical Care & Support Services
Gold Coast Hospital and Health Service
01.2010 - 01.2012
Project Director | Senior Project Manager | Director Shared Services | Nurse Manager / Practice Coordinator
Queensland Health | Mater Health Services | Various Hospitals | Royal Australian Regular Army
01.1986 - 01.2010
BEd - Nursing
University of New England
Dip App Sci - Nursing Education
Queensland University of Technology
Graduate -
Australian Institute of Company Directors
Graduate - Executive Fellows Program
Australian New Zealand School of Government
MBA (Health) -
Southern Cross University
Executive Masters Public Administration -
Australian And New Zealand School of Government
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