JANE HARVEY

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Managed accounts payable and receivable, ensuring timely payments and accurate financial records.
• Entered and coded vendor invoices into accounts payable.
• Handled cash transactions accurately and securely, maintaining proper cash handling procedures.

Payroll Relief

• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Processed new hire paperwork and documents.

Function Coordinator

• Developed strong relationships with clients, resulting in repeat business and positive referrals.
• Collaborated with cross-functional teams to deliver seamless events that met client objectives.
• Coordinated schedules and timelines for events.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
• Followed up with customers to increase customer service with travel plans.

• Presented products and services to customers using in-depth knowledge to answer questions.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Built strong relationships with clients through consistent communication and excellent customer service.