JANE HENRY

• Developed and implemented effective lesson plans to cover necessary material.
• Identified training needs and planned classes accordingly.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

• Developed lesson plans, instructional materials and written practice tests for Customer Service and Systems training courses.
• Contributed to writing training manuals for Standard of Operations Manuals to meet strict organisational guidelines.
• Analyzed and evaluated training effectiveness and program outcomes.
• Scheduled and taught in class and online courses to increase learning opportunities
• Scheduled and taught in class and online courses to increase learning opportunities.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Implemented diverse instructional methods, optimizing trainee engagement.
• Prepared and presented supplementary learning material to support structured lessons.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Monitored customers for signs of security concerns and escalated issues to management.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

• Processed payments and applied to customer balances.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Accessed credit records to evaluate customer credit histories.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Optimized credit approval and collection processes, improving operational efficiencies by over 20%.

Credit Controller & Payroll Officer: Feb 2002 – Jan 2003: Botany Cranes Australia (Part-time)

• Performed Invoicing / Reception / Order Taking / Quoting functions
• Confirmed payment schedules for all Debtors collections functions
• Responsible for Payroll processing for 30+ staff

Credit Controller & Administration – Dec 1999 to Sept 2000: Roadfreighters NZ Ltd

• Performed all Accounts Receivable functions
• Costing/Quoting - freight-forwarding procedures as required fax/phone, following up on goods returned
• Manifesting: entering consignment notes and manifesting
• Accounts Clerk – processing invoices (consignment notes), customer account queries
• Reception – relieving switch-board reception
• Administration: providing PA support to all sales staff

Operations/Accounting/Administrator – Oct 1997 – Mar 1999: Freightrite NZ Ltd

• Allocations of Jobs
• Transport Operations/Dispatcher –Manifesting:
• Warehouse Pick/Pack: -
• Full Accounts Administrator (Sole Charge)
• Data Entry Customer Service/Reception Administration: providing sales support to sales executive teams

Operations/Office Manager/Accounting – Jan 1996 – Oct 1997: Enzed Tours NZ Ltd

• Allocations of Jobs
• Managing daily operations to confirm clients travel requirements
• Full Accounts (Receivables & Payables)
• Staff Supervision and Training
• Sales and Advertising

Leadership, Management and Organisation Functions - 6+ years @ Community Languages NSW: Oct 2007 - Now

• Cook Islands Maori Language Community School
• School Principal for x3 schools and conducting Lesson & Teaching Plans for Teachers
• Conducting Workshop Seminars using PowerPoint
• Training staff and designing curriculums/syllabus
• Co-ordinate Publicity/Media/Events
• Teaching and Providing community cultural shows and events
• Teaching 2hours/week to students from 4yrs-13yrs
• Running Teachers and Management Meetings
• Providing full accounts functions and volunteer pay contributions
• Organise student registrations, updating database
• Providing all documentations for regulations to government, local councils and Board of Education requirements
• Delivered prepared lesson plans using instructional materials and tools
• Conducted research on historical topics to supplement courses
• Advised students on academic progress, goals and achievement