Jane Johnston
Brisbane,Queensland
Summary
Over the years I have developed a professional set of skills with the ability to connect with people from a broad socio economic and cultural backgrounds.
I have the ability to connect with people to find the best outcomes in a professional way that leaves people feeling respected and valued.
From customer service to dealing with people in distress, I believe that a customer and trauma informed approach to situations result in people feeling valued and appreciated
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Solar Consultants
- Enhanced customer satisfaction with personalized energy management strategies and ongoing support.
- Phone customer support and service
- Organising payment plans
- Conflict management
- Referred energy audits to residential customers
- Worked several different departments within origin energy, organising metering scheduling, and customer supports to ensure that jobs are completed in a timely manner.
- Managing hardship plans for customers who might be experiencing hardship such as family violence and domestic hardships, natural disasters and social issues
- Adhering to policies, procedures and compliance
- Upskilling in continuous development and training
Energy Specialist
ORIGIN ENERGY - Gas and Electricity
08.2022 - Current
- Enhanced customer satisfaction with personalized energy management strategies and ongoing support.
- Phone customer support and service
- Organising payment plans
- Conflict management
- Referred energy audits to residential customers
- Worked several different departments within origin energy, organising metering scheduling, and customer supports to ensure that jobs are completed in a timely manner.
- Managing hardship plans for customers who might be experiencing hardship such as family violence and domestic hardships, natural disasters and social issues
- Adhering to policies, procedures and compliance
- Upskilling in continuous development and training
Education
Bachelor - Human Services
Queensland University of Technology
Brisbane, QLD12.2021
Diploma - Family And Community Services
South Bank Tafe
Brisbane, QLD07.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Conflict resolution
- Complaint handling
- Scheduling
- Team development
References
Sandi marinelli (origin team leader)
Sandi.marinelli@originenergy.com.au
0466885436
Clare Lyon ( manager of legacy)
0449011311
Clyon@legacybrisbane.org.au
Nathaniel Williams (police liasion officer)
0434300530
Williams.nathanielr@police.qld.gov.au
Timeline
Energy Specialist
ORIGIN ENERGY - Gas and Electricity
08.2022 - Current
Customer Service Representative
Solar Consultants
Bachelor - Human Services
Queensland University of Technology
Diploma - Family And Community Services
South Bank Tafe
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