Summary
Work history
Education
Skills
Additional Information
Timeline
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Jane Keneally

Millers Point,New South Wales

Summary

I am a highly motivated customer service and sales professional who has worked across both the travel and tourism and arts events space. I have a proven ability to work as part of or manage a team and am digitally proficient, including effective digital and social media content, and a proven capacity to produce, manage and consult projects from end to end.

Work history

CUSTOMER SERVICE OFFICER

SWISSPORT SYDNEY
  • Represented Swissport on the Jetstar International, Batik Air Indonesia and Batik Air Malaysia, and Air Calin accounts
  • Provided excellent customer service across the accounts while ensuring that each client's brand was well represented
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Applied best practices to comply with customer service procedures.

EVENT COORDINATOR

FILMFEST
  • Worked alongside the FilmFest team, a consulting business within the arts festival space
  • Managed support staff and vendor coordination to facilitate logistics during event.
  • Arranged and coordinated catering and signage with external providers.
  • Facilitated smooth running of events averaging 200 guests.
  • Assessed individual customer needs and recommended event packages to suit and created bespoke packages for clients based on event requirements.


EVENT COORDINATOR

THE BIG PICTURE FILM FESTIVAL
  • Worked alongside the creative director, producer and founder of the Big Picture Film Festival on the day to day planning of the event and then the festival itself
  • Managed and oversaw festival volunteers, coordinated guest logistics, venues and sponsors.
  • Supervised external contractors to achieve successful events.


FREELANCE PRODUCTION COORDINATOR

8 COMMERCIALS, MCCANN ERICKSON, URSA MAJOR


  • Worked as part of the production team to generate business, planning, pre production and shoot logistics.
  • Assisted with the preparation of pitch documents, creative briefs, call sheets and schedules.
  • Assisted with booking crew and liaising with casting agents.

Education

Master of Arts - Producing

Australian Film, Television and Radio School

Bachelor of Commerce - Marketing

University of New South Wales

Associate Degree - Business

New York University

Certificate III in Travel -

Tafe NSW

Skills

  • Strategic planning
  • Strong interpersonal skills
  • Budget coordination
  • Communication
  • Customer service
  • Problem solving

Additional Information

  • Valid Passport
  • RSA
  • WWC Check
  • Digitally proficient

Timeline

CUSTOMER SERVICE OFFICER

SWISSPORT SYDNEY

EVENT COORDINATOR

FILMFEST

EVENT COORDINATOR

THE BIG PICTURE FILM FESTIVAL

FREELANCE PRODUCTION COORDINATOR

8 COMMERCIALS, MCCANN ERICKSON, URSA MAJOR

Master of Arts - Producing

Australian Film, Television and Radio School

Bachelor of Commerce - Marketing

University of New South Wales

Associate Degree - Business

New York University

Certificate III in Travel -

Tafe NSW

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Jane Keneally