JANE KIEFEL
Alfredton,Australia
Summary
Dedicated and eager-to-learn trainee swim teacher with a passion for helping both children and adults thrive in the water. Committed to continuous growth, positive coaching, and creating safe, engaging learning experiences for all swimmers
Overview
28
28
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Woolworths
03.2023 - 07.2025
- Demonstrated a keen eye for detail in selecting high-quality products that met customers specifications.
- Working with a diverse team to ensure quality and timely service
- Trained new team members on best practices for online order fulfillment and customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sales and Service Consultant
Suncorp
08.2020 - 11.2022
- Delivered exceptional customer service by leveraging extensive knowledge of products and services
- Personal and branch security operations
- Online banking registration and assistance
- Personal insurance sales and maintenance
- Analised client needs to provide tailored product recommendations and solutions.
- Branch treasurer $100,000-$350,000 balance
- Personal teller float balance up to $35,000
- Cash error recovery and reconciliation
- Armaguard ordering, branch dispatch and internal processing
- Home loan enquiries, loan adjustments and financial documentation
- Farm management accounts and term deposits
- Introductory small business and trust account establishment and management
- Identification of elderly abuse and vulnerable customers
- Deceased estates, third party and power of attorney account management
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
Member Services Officer
Hunter United Credit Union
08.2015 - 02.2019
- Responsible for day-to-day branch operations and daily reconciliation
- End to end processing of customers total banking including selling of insurance and financial planning
- Retainment of customer membership base and identify key areas for membership growth
- Liaising with the external stakeholders who provide third party services including insurance companies and financial advice services
- Report to key internal stakeholders on Anti Money Laundering or suspect matters
Customer Advisor
National Australia Bank
07.2008 - 01.2011
- Manage wide variety of customer service procedures to ensure they are conducted to the highest standards
- Obtaining referrals for home loans, personal loans, and financial advisor
- Branch presentation, hygiene and maintenance
- Assist customers with account questions and enquiries
- Safe balancing and cash ordering through Armaguard
- Opening and closing branch procedures
- Float cash withdrawals and deposits
Service Manager & Supervisor
Woolworths
11.1997 - 06.2008
- Supervision of up to 24 staff in peak periods
- Supervised and assigned duties to team members and scheduled break periods
- Provided backup assistance as needed for all service team members
- Delegated maintenance and cleaning responsibilities of service area
- Maintaining customer satisfaction with service staff availability
- Front end presentation and maintenance
- Monitored customer traffic and opened additional cash registers when needed
- Opening and closing store procedures
Education
Swimming And Water Safety Teacher SISSS00132 - Enrolled And Completing
AUSTSWIM
Ballarat01-2025
Certificate IV - Banking Services
Institute of Strategic Management
01-2018
Skills
- Patience and empathy
- Happy and outgoing attitude
- Relationship building
- Planning and organisation
- Documentation and reporting
- Excellent communication
- Teamwork and collaboration
- Strong work ethic
- Creative thinking
- Professionalism and punctuality
- Continuous learning attitude
- Inclusive teaching methods
- Adaptability and dependability
- Pool safety
- Public speaking confidence
Certification
- WWCC 01/09/30
3577703A 01
- CPR Certification 04/09/26
14913268 9862411
Timeline
Online Personal Shopper
Woolworths
03.2023 - 07.2025
Sales and Service Consultant
Suncorp
08.2020 - 11.2022
Member Services Officer
Hunter United Credit Union
08.2015 - 02.2019
Customer Advisor
National Australia Bank
07.2008 - 01.2011
Service Manager & Supervisor
Woolworths
11.1997 - 06.2008
Swimming And Water Safety Teacher SISSS00132 - Enrolled And Completing
AUSTSWIM
Certificate IV - Banking Services
Institute of Strategic Management