Jane Lee
New Norfolk,Tasmania
Summary
After working in the transport industry for 30 plus years I decided to follow my passion of helping others. To this end I undertook and passed my Certificate III Individual Support (Aging and HACC) and the complimentary Individual Support (Disability Skill set). I secured employment as a Community Support worker in August of 2021 and continue in this role today.
Professional with strong experience in emergency response and crisis management. Skilled in situational assessment, problem-solving, and ensuring safety protocols. Known for effective team collaboration, adaptability, and delivering consistent results. Adept in communication, conflict resolution, and maintaining composure in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community support Worker
Corumbene
05.2023 - Current
- Assisting clients in their own homes with personal care, domestic assistance and social support.
- Using mobile Apps to track rostering and complete client notes.
- Reporting problems/concerns and incidents to Care Staff via email, phone calls and Incident reports.
- Liasing with Health Care Professionals on behalf of clients and attending appointments with them.
- Transporting clients to and from appointments, shopping trips and social events.
- Completing all relevant paperwork and reports.
- Point of call contact (answering calls and directing to appropriate personnel), composing emails for team movements daily.
Community Support Worker
Uniting AgeWell
08.2021 - 04.2023
- Assisting clients in their own homes with personal care, domestic assistance and social support.
- Using mobile Apps to track rostering and complete client notes.
- Reporting problems/concerns and incidents to Care Staff via email, phone calls and Incident reports.
- Liasing with Health Care Professionals on behalf of clients and attending appointments with them.
- Transporting clients to and from appointments, shopping trips and social events.
- Completing all relevant paperwork and reports.
Driver/Laborer
SearsonBuck and Hobart City council
11.2017 - 07.2020
- Driving and operating both general waste and Recycling Rear Loader Vehicles.
- Completing all relevant paperwork and maintenance checks.
- Reporting malfunctions and breakdowns to Mechanical staff
Concierge
SearsonBuck
09.2016 - 04.2017
- Overnight Concierge at Common Ground Tasmania Affordable Housing sites in Hobart CBD.
- Random patrols of both sites
- Respond to all alarms at both sites
- Assist tenants with accessing their units
- Rendering First Aide to tenants when required
- Monitoring of visitors and CCTV across both sites
- Respond to noise complaints across both sites
- Filling out of nightly electronic log for both sites
- Communicate with Support staff about concerns with tenants
Security Officer
Retail Security Services
01.2015 - 08.2016
- Crowd Control at Blundstone Arena
- Loss Prevention at various retail outlets
- Alarm Response
Security and First Response Officer
CSA Security
08.2013 - 08.2016
- Processing of visitors
- Bag and vehicle checks
- First aides
- Patrols of factory
- Weighbridge Operator
- Generation of KPI and other statistical data
- Monitor Fire Panel
- Act as Chief Warden in emergency situations
Services Patrol Officer
Griffin Security
10.2011 - 10.2013
- Patrol clients premises
- Arm and disarm alarms
- Respond to alarms
- Complete all relevant paperwork
Patrol Officer
Coverall Security
12.2012 - 08.2013
- Patrol clients premises
- Arm and disarm alarms
- Respond to alarms
- Complete all relevant paperwork
Taxi Driver
New Norfolk
06.2009 - 09.2011
- Driving customers
- Collecting fares
- Cleaning taxi
School bus Driver
J&L Warr
06.2006 - 06.2007
- Transporting children to and from school
- Cleaning and general maintenance of bus
- Reporting of incidents to owner and Education Department
Truck and Bus Driver
Redline Freight
- Delivering palletized and boxed freight state wide
- Driving Airport Shuttle bus collecting fares and reconciling float at end of shift
- Cleaning of truck and bus
- Complete all relevant paperwork
Courier Driver
Fastway Couriers
10.2005 - 02.2006
- Pickup and delivery of various freight
- Completion of appropriate paperwork
Airport Shuttle Bus Driver
Sunbus
01.2005 - 04.2005
- Transporting customers to and from Melbourne city motels and airport
- Fare collection
- Cleaning of bus
Truck Driver
D.C. Bin Hire
04.2004 - 10.2004
- Delivery and removal of skip bins in and around Melbourne
- Cash handling
- Truck maintenance
Delivery Driver
Snowy Mountain Beverages
01.2004 - 04.2004
- Delivering soft drinks and water to homes and businesses throughout Melbourne
- Loading and restocking of truck
- Cash handling
- Reconciling of cash at the end of day
Truck Driver
T.P. Recyclers
01.2003 - 05.2003
- Collection and delivery of plastic materials for recycling and manufacture
Truck Driver
Stambo Food Services
10.1999 - 02.2000
- Delivering frozen and cold foods to schools and businesses state wide
- Truck maintenance
Education
Certificate III - Individual Support (Aging , Home And Community)
Foresite Training
Glenorchy, TAS09-2020
Certificate III - Individual Support (Disability)
Foresite Training
Glenorchy, TAS07-2021
Assist Clients With Medications - Ageing & Disability
Medecs Learning
Derwent Park Tas06-2024
Certificate Individual Support - Disability Skill Set
Skills
- Honest, reliable & trust worthy
- A willing and flexible nature
- The ability to carry out practical and domestic duties
- An organized, efficient flexible approach to the job
- Quick learner
- Excellent communication and listening skills
- Ability to work unsupervised
- An interest in people and a commitment to helping others
- Able to communicate clearly and sensitively with vulnerable people and their families
- Time management skills and the ability to meet the needs of several clients at one time
- A non-judgmental attitude regardless of client’s needs or situation
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Family engagement
- Client advocacy
- Community outreach
- Social integration
- Data entry and reporting
- Client needs assessments
- Recreational activities
- Life skills training
- Self-advocacy support
- Health promotion
- Nutrition support
- Educational guidance
- Service planning
- First aid and CPR
- Personal care assistance
- Problem-solving
- Attention to detail
- Decision-making
- Time management
- Active listening
- Interpersonal communication
- Relationship building
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Emotional awareness
- Documentation management
- Conflict resolution
- Multitasking Abilities
- Team building
- Documentation proficiency
- Organizational skills
- Written communication
- Analytical thinking
- Program planning
- Patient assessment
- Staff education and training
- Administration and management
- Needs assessment
- Quality assurance controls
- Service optimization
- Interdisciplinary collaboration
- EMR / EHR
- Progress evaluations
- Task prioritization
- Teamwork
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Motivational interviewing
- Disability services
- First aid certification
- Time management abilities
- Continuous improvement
- Behavioral health
- Adaptability
- Professional demeanor
- Problem-solving aptitude
- Stress management
- Case management
- Analytical skills
Certification
- Certificate III Individual support (Aging and HACC)
- Individual Support (Disability Skill-set)
- Assist Clients with Medication
- Working with Vulnerable People Card
- Current National Police Check
- Heavy Rigid License
Timeline
Community support Worker
Corumbene
05.2023 - Current
Community Support Worker
Uniting AgeWell
08.2021 - 04.2023
Driver/Laborer
SearsonBuck and Hobart City council
11.2017 - 07.2020
Concierge
SearsonBuck
09.2016 - 04.2017
Security Officer
Retail Security Services
01.2015 - 08.2016
Security and First Response Officer
CSA Security
08.2013 - 08.2016
Patrol Officer
Coverall Security
12.2012 - 08.2013
Services Patrol Officer
Griffin Security
10.2011 - 10.2013
Taxi Driver
New Norfolk
06.2009 - 09.2011
School bus Driver
J&L Warr
06.2006 - 06.2007
Courier Driver
Fastway Couriers
10.2005 - 02.2006
Airport Shuttle Bus Driver
Sunbus
01.2005 - 04.2005
Truck Driver
D.C. Bin Hire
04.2004 - 10.2004
Delivery Driver
Snowy Mountain Beverages
01.2004 - 04.2004
Truck Driver
T.P. Recyclers
01.2003 - 05.2003
Truck Driver
Stambo Food Services
10.1999 - 02.2000
Truck and Bus Driver
Redline Freight
Certificate Individual Support - Disability Skill Set
Certificate III - Individual Support (Aging , Home And Community)
Foresite Training
Certificate III - Individual Support (Disability)
Foresite Training
Assist Clients With Medications - Ageing & Disability
Medecs Learning
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