Jane Mairu
Currajong,Australia
Summary
Compassionate health worker with background in providing care and support to diverse patient populations. Demonstrates strong understanding of public health issues, disease prevention methods, and emergency response procedures. Communicates effectively with patients, families, and medical staff while maintaining confidentiality. Proven track record of building trust-based relationships leading to improved patient outcomes. Cultural experience a& awareness of First Nation people.
Overview
24
24
years of professional experience
Work History
Indigenous Health Worker - HW3.4
QLD Health - Mobile Intensive Rehab Team/The Mental Health Service Group
Thuringowa Drive - Kirwan, Queensland
04.2014 - Current
- Provided support for individuals experiencing mental or emotional distress due to illness or injury.
- Maintained compliance with QLD Health protocols, policies & procedures, WH&S, Infection Control guidelines, Code of Conduct, ICARE Values, QLD legislations, standards, etc. to safeguard patient privacy, confidentiality, care, treatment, etc.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Counselled patients on lifestyle changes needed to improve their overall health outcomes.
- Participate in the establishment (and maintenance) of the communication network between Townsville Homeless Health Outreach Team and relevant Aboriginal and Torres Strait Islander community organisations and healthcare providers.
- Assist with the facilitation of access to health services and other appropriate agencies for Aboriginal and Torres Strait Islander clients of the Homeless Health Outreach Team.
- Contribute and participate in multidisciplinary client care meetings and shared-care services/activities with government and non-government service providers.
- Contribute towards the development of positive working relationships with other mental health care service teams to ensure culturally respectful continuity of care is provided for aboriginal and Torres Strait Islander clients of the Homeless Health Care Team.
- Work collaboratively with other service providers and Aboriginal and Torres Strait Islander individuals/community groups to develop, implement and evaluate appropriate mental health promotion.
- Advised patients on how to manage chronic conditions through medication adherence programs.
- Educated patients about preventive measures such as proper nutrition habits and exercise routines.
- Monitored health and well-being of clients and reported significant health changes.
- Conducted outreach activities to educate people about public health issues.
- Recognized by management for providing exceptional customer service.
- Utilised various software and tools to streamline processes and optimize performance.
- Developed relationships with community partners to facilitate access to health resources.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Indigenous Health Worker 003
QLD Health/Homeless Health Outreach Team/The Mental Health Service Group
Cambridge Street Campus - Vincent, Queensland
11.2011 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Fulfil the responsibilities of this role in accordance with Queensland Health’s core values e.g. ICARE.
- Participate in the establishment (and maintenance) of the communication network between Townsville Homeless Health Outreach Team and relevant Aboriginal and Torres Strait Islander community organisations and healthcare providers.
- Assist with the facilitation of access to health services and other appropriate agencies for Aboriginal and Torres Strait Islander clients of the Homeless Health Outreach Team.
- Contribute and participate in multidisciplinary client care meetings and shared-care services/activities with government and non-government service providers.
- Contribute towards the development of positive working relationships with other mental health care service teams to ensure culturally respectful continuity of care is provided for aboriginal and Torres Strait Islander clients of the Homeless Health Care Team.
- Work collaboratively with other service providers and Aboriginal and Torres Strait Islander individuals/community groups to develop, implement and evaluate appropriate mental health promotion.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Database entry for clients.
- Provided support for individuals experiencing mental or emotional distress due to illness or injury.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
Health Promotion Community Worker
"Which Way" Program, Youth Link
305 Severin Street - Parramatta Park , NSW
05.2009 - 06.2010
- Reduce substance and physical abuse for indigenous youth in Cairns and surrounding rural remote communities.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Provide Treatment and rehabilitation options for indigenous youth in a variety of contexts. (e.g. Group work, One on One, Mainstream and Alternative options.)
- Provide alternatives to minimise harm to the well-being of indigenous youth, which is practical and purposeful.
- To advocate with/on behalf of young indigenous people to government, media and other appropriate forums, participating in relevant networks, reference and lobby groups.
- To ensure opportunities for young indigenous people’s feedback and participation in the organisation.
- To develop health promotion/social and personal development groups, Peer Education Training, Life skills and other training and education sessions as identified, utilising appropriate best practice and outcome-based learning techniques for example- Experiential Learning.
- Participate in the provision of a range of services and activity opportunities provided for young people at Youth Link including outreach, Access Drop in Centre, Emergency Relief Packs and NSP services.
- Assist in the refinement of Youth Link policies and procedures regarding cultural appropriateness- as well as the ’Drop in’ environment, and to further develop culturally appropriate strategies to be implemented by other programs within Youth Link.
- To maintain the collection of information, statistics and submit required reports to the Health Program Manager.
- To attend meetings, training and supervisory requirements as directed by the Health Program Manager, and other duties as directed by the Health Program Manager which are within the competence, training and ability of the employe
- Provide opportunities for group and individual support through experiential learning.
- Provide culturally appropriate information, education and referral where appropriate.
- Collect statistical data to identify trends for this target group.
- Offer basic life skills and creative outlets for young people to complement therapy (cooking skills, budgeting, self-esteem and assertiveness workshop
- Provide a more comprehensive, holistic service for young indigenous people in the Northern Zone
- Encourage alternative risk-taking behaviour in Indigenous youth by utilising adventure Based activities.
- Increase the health and well-being of the community in general by providing alternative recreational activities. (Healthy youth- healthy community).
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Developed partnerships with local businesses and government agencies to provide services for those in need.
- Provided crisis counselling interventions during emergency situations.
- Protected confidential information of residents with careful documentation.
- Monitored progress of clients and provided follow-up support when necessary.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Cultivated relationships with key stakeholders in order to identify potential resources or solutions to difficult challenges faced by the community.
- Maintained records of client interactions through case management systems, including data entry into online databases.
- Advocated for clients by working closely with legal professionals to ensure their rights were being respected.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Indigenous Alcohol and Drugs Support Worker
Substance Misuse Program/Wuchopperen Medical Services
Cairns, Queensland
06.2008 - 11.2009
- Practiced cognitive behavioural therapy, motivational enhancement and structural family therapy in individual and group settings.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Provide assistance to families and friends of individuals with substance misuse problems.
- Implement and participate in group work.
- Assist in the planning and delivery of service.
- Provide representation on relevant committees, working parties and group within the broader community.
- Be a part of client case management /development meetings.
- Maintain client records at Wuchopperen Medical Service that are consistent with Organisational guidelines.
- Provide written and verbal reports to the manager when required.
- Assist with data collection, evaluation and other quality assurance activities.
- Travel to other areas within Wuchopperen Medical Service catchment as required such as Rose Colless Rehabilitation (Farm) in Mareeba and Yarrabah Community Rehabilitation Medical centre.
- Update and maintain knowledge and skills relevant to the position through appropriate staff development activities.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Improved outcomes and successes by utilising multidisciplinary risk identification and management in care planning.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Advocated for clients' rights and interests within the community and various institutions.
- Provided emotional and practical support to vulnerable adults.
Family Resource Worker
Lifeline Community Care
Cairns, QLD
11.2000 - 05.2008
- Created a safe environment where families can discuss issues without fear of judgement.
- Established behavioural modification goals and assessed progress toward goals.
- Participated in trainings related to child development, trauma informed care, substance abuse prevention.
- Assessed clients' needs and created referrals to appropriate community agencies.
- Organized recreational activities for children and their families in order to increase socialisation opportunities within the community.
- To promote and support the crucial role of parents and families in the children’s development.
- To provide information and opportunities for discussion, which will assist parents in developing their own effective child rearing skills
- To encourage families and individuals in developing personal relationship and living skills.
- To encourage families to be in control of their own lives and to be able to access assistance when needed.
- To provide information about other services to assist families to access these services when needed.
- To offer support for families from remote areas as they adapt to urban and multicultural living.
- To develop links with Government Departments and other agencies to ensure an early response to family support matters.
Education
Diploma of Aboriginal And/or Torres Strait Islander Primary Health Care - Indigenous Health
TAFE QLD
Toowoomba, QLD07-2024
Certificate IV in Aboriginal And Torres Strait Primary Health Care - Indigenous Health
Cairns Institution of TAFE
Cairns01-2022
Certificate III in Aboriginal And Torres Strait Islander Primary Health Care - Indigenous Health
Central Queensland Institution of TAFE
Mackay 01-2012
UNIPREP - Indigenous Health
James Cook University
Cairns01-2011
Certificate of Tertiary Preparation Course - Tertiary
Barrier Reef Institution of TAFE
Townsville, QLD01-1997
Skills
- Healthcare software proficiency
- Health education
- Nutrition counseling
- Mental health support
- Patient care
- Chronic disease management
- Staff mentoring
- Patient assessments
- Service referral
- Ethical practice
- Care planning
- Treatment implementation
- Diagnostic testing
- Compassionate care
- Clinical documentation
- Educational resources
- Medication administration
- Cultural history
- Treatment evaluations
REFEREES
Mrs Dawn Charteris Mrs Tania Passi
Team Leader Acting Team Leader
CALT Rehabilitation Services CALT ATODS
Alex Illin (Secure) Mental Health Service
Phone: 4433 9800 Phone Number: 4433 9600
Dawn.Charteris@health.qld.gov.au tania.passi@health.qld.gov.au
Timeline
Indigenous Health Worker - HW3.4
QLD Health - Mobile Intensive Rehab Team/The Mental Health Service Group
04.2014 - Current
Indigenous Health Worker 003
QLD Health/Homeless Health Outreach Team/The Mental Health Service Group
11.2011 - 04.2024
Health Promotion Community Worker
"Which Way" Program, Youth Link
05.2009 - 06.2010
Indigenous Alcohol and Drugs Support Worker
Substance Misuse Program/Wuchopperen Medical Services
06.2008 - 11.2009
Family Resource Worker
Lifeline Community Care
11.2000 - 05.2008
Diploma of Aboriginal And/or Torres Strait Islander Primary Health Care - Indigenous Health
TAFE QLD
Certificate IV in Aboriginal And Torres Strait Primary Health Care - Indigenous Health
Cairns Institution of TAFE
Certificate III in Aboriginal And Torres Strait Islander Primary Health Care - Indigenous Health
Central Queensland Institution of TAFE
UNIPREP - Indigenous Health
James Cook University
Certificate of Tertiary Preparation Course - Tertiary
Barrier Reef Institution of TAFE
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