Summary

Overview

Work History

Education

Skills

Affiliations

References

Timeline

Jane Marshall

Riverstone,NSW

Summary

Detail-oriented Governance Officer with expertise in managing governance policies and procedures. Proven track record in stakeholder engagement and ensuring regulatory compliance. Adaptable professional with extensive experience in governance and team leadership. Skilled in written communication and organizational skills, contributing to effective stakeholder engagement and promoting transparency in decision-making. Experienced Governance Officer known for strong attention to detail and stakeholder engagement. Committed to enhancing governance standards through effective communication and collaboration with leadership teams.

Overview

years of professional experience

Work History

Governance Officer

Western Sydney University

Richmond , NSW

03.2023 - Current

Reviewed and updated governance documents to comply with regulatory changes.
Engaged with internal & external committees to uphold governance standards.
Monitor governance policies and procedures.
Safeguarded personal information to ensure confidentiality.
Liaise with committee chairs to schedule the meetings for each year. Support each meeting by preparing all documentation, taking minutes, and ensuring all resolutions are approved and completed in a timely manner.
Schedule external committee meetings per discipline.
Collaborate with leadership teams to promote transparency in decision-making.
Managed communication of governance updates to university community members.
Portfolio Management. eg. Show Cause Applications/Progressions.
Comply with requests from supervisors and/or management.

Team Leader/Client Service Officer

Aware Superannuation

Parramatta , NSW

10.2009 - 03.2023

Coordinated team activities to ensure timely project completion and adherence to deadlines.
Facilitated communication among team members to enhance collaboration and performance.
Developed training materials for new employees to streamline onboarding processes.
Implemented process improvements based on team feedback and operational observations.
Mentored junior staff members, providing guidance on task execution and best practices.
Maintained a positive work environment that promoted collaboration between team members.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Participated in regular meetings with senior leadership to provide updates on team progress.
Established clear expectations for employees, providing guidance when needed, and addressing staff concerns with empathy, while resolving issues swiftly.
Educated clients on account services and resolved client inquiries.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Reviewed completed work to verify consistency, quality, and conformance.
Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Collected confidential financial information from clients to construct comprehensive financial plans.

Department Assistant/Cash Officer Manager

Woolworths Pty Ltd

Marayong, NSW

06.1994 - 10.2009

Managed departmental communications through email and internal messaging systems.
Assisted in maintaining office supplies and inventory levels efficiently.
Supported onboarding processes for new employees in the department.
Facilitated training sessions for staff on company policies and procedures.
Maintained a filing system for all department-related documents and records.
Processed invoices related to department activities.
Resolved customer inquiries in a professional manner.
Oversaw compliance with company policies and safety regulations throughout the organization.
Maintained personnel records, and collated weekly rosters.
Maintained the bookkeeping records, ordered cash supplies, collated cash for every register daily, balanced the registers at the end of the day, and balanced the funds in the safe at the end of each day.
Managed payroll inquiries and resolved issues for employees efficiently.
Processed payroll for diverse employee groups using advanced payroll software.

Bank Officer

State Bank of New South Wales

Sydney, NSW

02.1981 - 02.1988

Assisted customers with account inquiries and transaction requests.
Processed loan applications and verified financial information.
Educated clients on banking products and services available.
Handled cash transactions accurately and maintained balance records.
Provided support during audits ensuring compliance with regulations.
Resolved customer complaints efficiently while maintaining service standards.
Managed daily reports detailing account activity and discrepancies.
Assessed customers' financial needs and recommended appropriate solutions.
Processed deposits, withdrawals, transfers, payments, checks.
Identified opportunities to improve customer service quality.
Assisted customers with opening new bank accounts.
Ensured accurate data entry into the banks' computer system.
Prepared documents for regulatory compliance audits.
Performed risk assessments on prospective investments.
Fostered relationships with new and existing customers to expand the bank's client base.

Education

Diploma in Financial Planning -

Kaplan