Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Jane McLean

Store Manager
Ryde,NSW

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Store Manager

Millers
01.2019 - Current
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
  • Managed inventory control, cash control, and store opening and closing procedures
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Supervised guests at front counter, answering questions regarding products
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
  • Approved regular payroll submissions for employees
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
  • Developed and implemented successful staff incentive programs to motivate employees
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Rotated merchandise and displays to feature new products and promotions
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Learned and adapted quickly to new technology and software applications
  • Worked flexible hours across night, weekend, and holiday shifts
  • Applied effective time management techniques to meet tight deadlines
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Close monitoring and part achievement of budgets and KPIS -Most years pre-covid saw attainment of bonus.

Store Manager

Leona Edmiston
02.2017 - 01.2019
  • Managed inventory control, cash control, and store opening and closing procedures
  • Supervised guests at front counter, answering questions regarding products
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Maximized sales by creating innovative visual merchandising displays and store layouts
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
  • Approved regular payroll submissions for employees
  • Interacted well with customers to build connections and nurture relationships
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
  • Assisted with hiring, training and mentoring new staff members
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Worked flexible hours across night, weekend, and holiday shifts
  • Managed time efficiently in order to complete all tasks within deadlines
  • Self-motivated, with a strong sense of personal responsibility
  • Achievement of Budget on a consistent basis.

Store Manager

Bendon Lingerie
01.2014 - 12.2016
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Maximized sales by creating innovative visual merchandising displays and store layouts
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
  • Developed and implemented successful staff incentive programs to motivate employees
  • Completed point of sale opening and closing procedures
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
  • Rotated merchandise and displays to feature new products and promotions
  • Learned and adapted quickly to new technology and software applications
  • Excellent communication skills, both verbal and written
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Achievement of Budgets and KPIS.

Education

High School Diploma -

Wiley Park Girls High School
Punchbowl, NSW
12.1992

Skills

  • Competitor Monitoring
  • Policy Development and Enforcement
  • Accurate Cash Handling
  • Risk Management
  • Marketing and Promotions
  • Team motivation
  • Sales expertise
  • Friendly and Positive
  • Budget Control
  • POS Systems

Timeline

Store Manager

Millers
01.2019 - Current

Store Manager

Leona Edmiston
02.2017 - 01.2019

Store Manager

Bendon Lingerie
01.2014 - 12.2016

High School Diploma -

Wiley Park Girls High School

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Jane McLeanStore Manager