JANE MUWOWO KAPEMA
Perth
Summary
Highly competent and self-driven professional with excellent skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to foster loyalty. Committed to delivering exceptional service and unmatched support to ensure customer satisfaction. Proficient in utilizing customer service best practices and adept at exploring diverse solutions to effectively address customer needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Governance Manager
Department of Energy Mines Industry and Regulation and Safety (DEMIRS)
2024.03 - 2024.05
- Ensured customer satisfaction by overseeing project procurement
- Contract management, and reporting
- Used excellent communication skills, both verbal and written, to foster strong relationships with partners and suppliers
- Managing payments and resolving queries
- Prepared governance board reports
- Provided project status updates
Trade and Economic Attaché
Consulate General of the Republic of Zambia
2012.09 - 2023.05
- Identified and engaged with potential business partners, understanding their needs and promoting Zambian exports
- Provided market intelligence, helping Zambian businesses make informed decisions about market entry and expansion
- Facilitated trade missions, expos, and multilateral meetings, ensuring customer needs were met
- Head Treasury Sales at various banks
- Duties and Responsibilities:
- Led a team to develop customized treasury solutions, enhancing customer satisfaction
- Collaborated with Relationship Managers to understand client needs and deliver tailored solutions
- Identified market opportunities, proposing new products and services to meet customer needs
Customer Service/Client Liaison Officer- Unit Trust
African Banking Corporation
2002.08 - 2002.11
- Built strong relationships with clients to understand their investment needs and goals
- Identifying opportunities to drive business growth through targeted solutions
- Partnered with sales and marketing teams to design and implement client-centric acquisition and retention strategies, ensuring exceptional customer experiences
- Provided expert guidance to individual investors in Zambia, promoting unit trust investment products that met their unique financial objectives
- Developed and executed marketing campaigns that educated and engaged potential investors, raising awareness about the benefits and features of unit trust investments
- Delivered informative presentations, seminars, and workshops to empower clients with knowledge, enabling them to make informed investment decisions
- Managed and optimized private client investment portfolios in ZMK and USD, tailoring strategies to meet their specific needs and goals
Education
Advanced Certificate - Diplomacy & International Relations
Zambia Institute of Diplomacy And International Studies
12.2012
ACI dealers Certificate - Financial Markets Qualification
ACI France
12.2005
Skills
- Networking and Relationship Building
- Excellent Verbal and written Communication
- Complaint resolution
- Problem Resolution
- Customer Relationship Management
- Administrative Support
- Product and service solutions
- Computer capabilities (Microsoft -Word, Excel and Power Point, Project Essentials)
Certification
- Certificate in Customer Service Tool kit
- Certificate in Complaints Handling
- Certificate in Consultative Selling
Timeline
Project Governance Manager
Department of Energy Mines Industry and Regulation and Safety (DEMIRS)
2024.03 - 2024.05
Trade and Economic Attaché
Consulate General of the Republic of Zambia
2012.09 - 2023.05
Customer Service/Client Liaison Officer- Unit Trust
African Banking Corporation
2002.08 - 2002.11
Advanced Certificate - Diplomacy & International Relations
Zambia Institute of Diplomacy And International Studies
ACI dealers Certificate - Financial Markets Qualification
ACI France
- Certificate in Customer Service Tool kit
- Certificate in Complaints Handling
- Certificate in Consultative Selling
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