JANE NORMANDALE
Leeman
Summary
My objective is to continue to work, where I can fully utilise my mine site knowledge, planning, organising, and attention to detail such as general administration, travel and accommodation. I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Experienced with managing site operations and administrative tasks. Utilizes organizational skills to maintain efficient workflows and compliance. Track record of effective communication and problem-solving abilities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Receptionist
Shire of Dandaragan
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
School Officer
East Kimberley College
04.2022 - 02.2024
- School Officers provide a variety of administrative assistance to school staff
- Time management and organisation skills were required in the busy front office each day with parent and student queries
- Daily tasks such as maintaining records of information and data entry required strong attention to detail and strong knowledge of the systems used
- As a School Officer you were the first contact for the school with parents, students and visitors entering the office
- My exceptional customer service skills and excellent communications skills were used daily
- Duties included enrolling new students, maintain student attendance records, absenteeism reports and produce at risk reports of students
Process and Recovery Operator
Argyle Diamond Mine
01.2013 - 01.2021
- As Sorthouse and Recovery Operator my role is to clean, categorise, and secure high value diamonds for safe transport to Antwerp
- As Process and Sorthouse Operator - Recovery my role is to operate, monitor and manage recovery and Sorthouse equipment to sort, size, clean, recover and record large, valuable diamond recovery
Travel Administration Officer
Rio Tinto, Argyle Diamond Mine
01.2005 - 01.2013
- As Travel Administration Officer, I was responsible for the mobilisation and demobilisation of employees, contractors and visitors to and from the Argyle site involving up to 1000 employees during construction of the underground mining operation
- Processing of company Travel Bookings (flight, bus and drive), ensuring timely processing, accuracy and efficiencies
- Liaise with Airlines regarding Commuter and Commercial flights
- Forward travel manifests to Skywest before each flight, on a timely basis and resolve any discrepancies
- Liaise with the site accommodation offices regarding accommodation requirements
- Report to the leadership team on Travel and Accommodation related issues (eg
- Exceptions reports such as Go shows and No shows) on a timely basis
- We also had responsibility of liaising with the Catering Contractor
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Patient Transport Coordinator
Kununurra Hospital
07.1999 - 01.2005
- Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
- Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
Insurance Underwriter
Insurance Commission of WA
08.1987 - 07.1999
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
Education
Certificate IV - Training and Assessing
Argyle Diamonds
Kununurra, WA01.2012
Diploma - Business - General Insurance
Perth TAFE
Perth, WA01.1998
Skills
- Ability to build effective working relationships
- Attention to detail
- Time management
- Ability to prioritise tasks
- Maintain confidentiality
- Teamwork
- Effective communication
- Organisational skills
- Prioritisation skills
- Travel and accommodation experience
- Integrity
- Commitment to workplace safety
Certification
- HAZChem Awareness Training and chemical handling
- Confined space
- Working at Heights
- Forklift - Walkie-stacker
- Gantry Crane
- Working with Children card
Timeline
Receptionist
Shire of Dandaragan
11.2024 - Current
School Officer
East Kimberley College
04.2022 - 02.2024
Process and Recovery Operator
Argyle Diamond Mine
01.2013 - 01.2021
Travel Administration Officer
Rio Tinto, Argyle Diamond Mine
01.2005 - 01.2013
Patient Transport Coordinator
Kununurra Hospital
07.1999 - 01.2005
Insurance Underwriter
Insurance Commission of WA
08.1987 - 07.1999
Certificate IV - Training and Assessing
Argyle Diamonds
Diploma - Business - General Insurance
Perth TAFE
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